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T-Mobile set up new line instead of upgrade
Hi,
Called T Mobile to upgrade my OH mobile. They offered me the HTC g2 800mins 500 txt web & unlt web for £23. Got the phone today with new SIM and thought it was a bit strange. Her phone wasn't ringing so called my mob with her phone, a different no. came up. Called T mobile and asked what was going on, they said that my wife had not been upgraded but had a 2nd line set up. Told them that this is not what I agreed (I was very clear when I originally called that it was for an upgrade) Was told I would need to send the phone back and that for my wife to go on the same deal it would be £30 :mad: .
Is there anything I can do apart from return the phone and cancel the new line (and also leave them on her line) As upgrade dept did not have this offer????
sorry for the long post...
Called T Mobile to upgrade my OH mobile. They offered me the HTC g2 800mins 500 txt web & unlt web for £23. Got the phone today with new SIM and thought it was a bit strange. Her phone wasn't ringing so called my mob with her phone, a different no. came up. Called T mobile and asked what was going on, they said that my wife had not been upgraded but had a 2nd line set up. Told them that this is not what I agreed (I was very clear when I originally called that it was for an upgrade) Was told I would need to send the phone back and that for my wife to go on the same deal it would be £30 :mad: .
Is there anything I can do apart from return the phone and cancel the new line (and also leave them on her line) As upgrade dept did not have this offer????
sorry for the long post...
0
Comments
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Numbers are tied to SIMS; so have they changed the number on her old SIM and transferred the number to a new SIM ? seems odd for a new line.. They may have or will make the old SIM PAYG
Worth anothyer go at theme as at least you can cancel under distance selling regs which will cost them aa bit so they should be keen to sort it outTANSTAAFL !0
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