BT are not worth the trouble

BT_company_representative

Hi Gothicfairy,

I have read your thread and I would like very much find out for you what has happened here. Can you email me btcare@bt.com with your order and contact details. Could you also add MSE - Gothicfairy - Jon in the subject line as a reference.

Regards,
Jon.

Gothicfairy

Oh it just keeps getting better and better>
Engineer came (nice chap and really helpful) connected me up but still not TV so called BT as advised to get the rest of the package only to be told they first have no record of me having broadband (home hub installed and using it right this moment)
Then no record of my phone order (on hold to 150 with my new BT number and phone)

Now get told that I need to pay for the TV thing , First time anyone mentioned this at all..
7 phone calls to BT, DD set up and me willing to pay for what I use and now get told I have to pay an extra £50 for the TV as it was not part of the package, even though that was the whole point.

Now more angry then before and stuck on hold whilst someone murders Vivaldi

Heinz

Are you still holding?

Gothicfairy

I have given up..I spoke to someone who told me I couldn't do anything for 10 days whilst the broadband "settled down" and to call back..

What joy