What are my rights?

gordikin

A pair of pumps?...what are they?
BTW as you have not purchased the item, I suspect you have no rights as you are not the buyer.

Mankysteve

There no right to return non faulty goods(expect for distance selling)
Even if have a receipt if you check the small print it always state we can refuse a refund but I digress.

Now if you get a bank statement they may be willing sort something out in good will but they have no obligation to do so.

Tozer

DVardysShadow wrote: »

Is that what the law says? That you must comply with the retailer's policy?

More likely it is enough for a court to enforce if you can show you bought it from the retailer.

The law doesn't require anything from a retailer when the items are not faulty.

dmg24

neilmcl wrote: »

I find it extremely unlikely that they didn't give him a receipt, it just doesn't happen, especially if he paid by card.

I did not get a receipt from Bravissimo yesterday, but that was because the assistant and I were so busy talking (about boobs!) that it was overlooked. I realised a few minutes after leaving and returned, and the receipt was still there on the counter (in a pretty little presentation card!).

I also recall (in my younger years) friends doing their best to distract the assistants at Burger King, because if they did not give you a receipt the meal was free. They often succeeded!

I would say that it is rare, but sometimes receipts are not given to the customer, the SA's are only human!

savemoney

Think we will have to imagine Kenny