What are my rights?

Legsie

Hello, my son bought me a pair of pumps last week, he is 17 and its the first time he has bought me a big gift...anyway they are too small and we looked in his wallet with his other receipts and in the bag but no receiptt was there, he swears they never gave him one.
Now he went back to the store and the woman said no receipt no exchange, they was all still in the original packagin and in a JD sports bag,
Now he paid by card so if we get a statement can we use that as proof?


Thankyou for your help

Tozer

No - there is nothing wrong with the items. Their policy is to require a receipt. You must comply with the terms of their policy.

Legsie

Tozer wrote: »

No - there is nothing wrong with the items. Their policy is to require a receipt. You must comply with the terms of their policy.

Even though they didnt give him the receipt?

neilmcl

Legsie wrote: »

Even though they didnt give him the receipt?

I find it extremely unlikely that they didn't give him a receipt, it just doesn't happen, especially if he paid by card.

fishingcinema

most stores now will accept a statement as proof of purchase
and i am sure if you take this in and say they were brought as a gift but do not fit they will exchange them for a bigger size for you

DVardysShadow

Tozer wrote: »

No - there is nothing wrong with the items. Their policy is to require a receipt. You must comply with the terms of their policy.

Is that what the law says? That you must comply with the retailer's policy?

More likely it is enough for a court to enforce if you can show you bought it from the retailer.

BargainGalore

There is no obligation for retailers to provide receipt nor is there to demand one. But they do have a right to see proof of purchase


http://www.compactlaw.co.uk/free_legal_information/consumer_law/consumq8.html

Do I need to have a receipt before I can get a refund ?

No.
You are still entitled to a refund as long as you can prove you bought the goods from that particular seller.

pendulum

DVardy... the buyer has no legal rights to return the item because it was the wrong size. So there's nothing for a court to enforce.

Their policy of refunding or exchanging if you can provide a receipt is their policy and it's over and above the customers legal rights. No receipt means no refund or exchange.

McKneff

Proof of purchase is a reciept of a the transaction on a bank statment.
no question about this.
You are not entitled to a refund just because they are the wrong size
but they want the good will so they will exchange goods for you.
Go back with the pumps and the statement. JD sports are brilliant at exchanging things.
I promise you will not have a problem.

Willsnarf1983

McKneff wrote: »

Proof of purchase is a reciept of a the transaction on a bank statment.
no question about this.
You are not entitled to a refund just because they are the wrong size
but they want the good will so they will exchange goods for you.
Go back with the pumps and the statement. JJB sports are brilliant at exchanging things.
I promise you will not have a problem.

I never get how a bank statement can be proof of purchase, I could theoretically pay on my card once in the 10 transactions and then use that statement to return any of my ten transactions!

It shows that at some point someone shopped there for something at some point but not what they bought and the amount they bought it for

can someone explain that to me please

Will

McKneff

They have digital tills, they can match the day of the purchase on the ticket to the day on the statement. Thats near enough for them. It's only a few quid and at least it proves that he did actually buy something so was a bona fide customer. Not worth losing the goodwill of the customer, on this occasion, a young man who might come back next week and buy his nice trainers, his hoodie,
his football boots, and tell all his teenage mates what a good shop they are.

Personally, i have always had excellent customer service from them.