Computer warentee question

Charlie000

Hi,

I bought my Sony laptop in february and it has one years warentee. However it recently stopped working (freezing all the time) so I called sony and they made me do a couple of tests and turns out windows itself was the problem which meant I had to re-boot the whole thing.

Thankfully I back up my files so thats not the problem but I have now lost Microsoft Office which I paid for. Am I entitled to Sony paying for me to get this back as it was a fault with their product that made me lose it? I need the software and it's expensive.

Any help would be greatly appreciated!

Thanks,

Charlotte

System

If you bought it then you should have a disc and a licence key which will enable you to re-install it.

penrhyn

It would seem that you had a software problem, hardly Sony's fault. Do you know what caused it, virus malware or the like? If not the problem may reoccur.
Re Office, refer to above post.
If you don't want to spend money download Open Office for free. You could get Microsoft office for less than £50 from Software4Students.

Charlie000

Sorry in my panic I didn't think to just re-install it. I've now done this and it's worked so thank you.

I have no idea what caused it, I did a hardware diagnostic check which said the computer was fine so I was told it was a problem with windows and to re-boot it. I have norton anti-virus and my computer was supposedly free from viruses. Could it really happen again?

Mankysteve

Rofl.........

Strider590

You have no warranty, they'll blame you or the software. Never buy PC/Laptop from the high street shops on the assumption you get a better warranty. They direct you to a premium rate number for support, you'll spend 2 days restarting your PC and speaking to 3 different engineers* by which time your "warranty" has cost you ££££ and lost you all your data.

* For Engineer see Student with no IT knowledge at all

BFG_2

You should demand your money back in full.

For a start it's obvious that the spellchecker isn't working, claim under your warinty, warentee, warrnte, war and tea, werindy, or even under a warranty.

HTH

Mankysteve

On the Anti virus front if your yearly subscription has run out then it won't be update the virus definitions thus how you've got a virus on it.

Strider590

Mankysteve wrote: »

On the Anti virus front if your yearly subscription has run out then it won't be update the virus definitions thus how you've got a virus on it.

You don't get virus's from not updating your AV software, that's a ridiculous statement.....
To date since records began, there have been less than a handful of virus's that could spread without the users assistance. Virus's spread either through naivety, lack of common sense or pure laziness
If people actually did a bit of online research before using downloaded applications, just type the sofware name into Google and look for negative results (its not difficult), we'd have far less virus issues.

You are however open to new virus's (which is what I suspect you meant to say Steve), but most new virus's aren't even on the internet.... The AV company's have teams of people dedicated to writing new virus's so that if a similar virus did ever appear it could be killed off easily.

Most virus's never even get to the internet and the figures that AV companies throw at you regarding the number of virus's they protect you from are almost entirely fictional and self created.

.

david39

Hi Strider590

I wonder whether the AntiVirus companies also have these teams of people writing viruses and then release them onto the Net just to keep themselves in business.

There's a thought.

penrhyn

Good point, I used to be paranoid, but now I know they are out to get me.:rotfl: