reconditioned car engine help plz

wilf55

hi
my daughter bought a reconditioned car engine for her car it was bought over the phone after she placed a request on an online car part site and a garage contacted her

the engine arrived but has

no paperwork
no rocket cover
no rocket cover gasket
no exhaust inlet manafold
dirty/clogged
millage is more than 38k ( an opinion of a mechanic)
not well looked after
no dip stick tube
no bolts
not reconditioned even though thats what i got told it was (again an opinion)

she bought it with her visa debit card making payment over the phone and bought unseen as it was an online company so to speak

it arrived on monday even though initially she got told it would be here last thursday...when we contacted them he said he couldnt deliver on time cos he had lost contact details and therefore could not get in touch..

what are her rights

she works hard and its is a lot of money £350 and £50 delivery

help much appreciated please....thanks in advance

Anihilator

Well she's going to have a very hard time proving what was agreed (i.e it would be reconditioned and not just an engine) and that it was to include covers, screws etc and finally that the mileage was 38k or not 38k.

wilf55

thanks if he told us the mileage was 38k on the phone does that not mean anything she has a couple of emails giving details and i will get the intial contact website details from her

are we not covered by distance selling regulations ie 14 days return etc

i dont know im just asking...

any help or advice greatly appreciated

wilf55

it is apparently covered by a 3 month warranty which is on the email and was mentioned on the phone

Anihilator

Fair point the DSR's will probably apply.

davetrousers

Rocker cover not rocket, lol.

wilf55

davetrousers wrote: »

Rocker cover not rocket, lol.

thanks i actually knew that but copied and pasted her list and didnt notice

does she have to pay to transport the engine back under the dsr

thanks again

neilmcl

wilf55 wrote: »

does she have to pay to transport the engine back under the dsr

Yes, under the DSR the buyer will pay for postage/transport back to the seller unless specified otherwise in the sellers T&Cs.

wilf55

does anyone know what constitutes a reconditioned engine......if it isnt as described then surely they pay transportation costs..
thanks

wilf55

anyone please...

Mankysteve

A recon engine would be one that's had a full rebuild with any boreing, replacement bearing, pistons, ect done as required. A good clean would normally be part of this process.
An engine with only 32k on it shouldn't need much doing to it. Maby a new cam belt and a good clean and strip down to check no parts are overly worn.