Vodaphone agreed continuation of contract after 12months at one price,

stolt

Hi i wondering if i can get some helpful advice regarding vodaphone. i signed upto a 12month contract which ended in october. i wasnt going to stay with vodaphone as I normally always take out cash back deals which ive never had any problems with. Went through to vodaphone retentions and spoke to a guy(got his name and email) and he offered a good deal and said when you add it all up by going with cashback i'm only saving about £4 and then you have to chase the cashback up with the companies. I was on £40.00 tariff and then I add balckberry service and internet. When i came to renewal he offered me excatly the same package at £19.58. He sent me a text message advising me of his email addres at vodaphone and I was concerned as i hadnt had any confirmation that i emailed him a week later saying that i would like to see something in writing confirming the plan and everything that is included. he replied saying he will get right back to me. I had a text message from vodaphone saying my account has not been paid i will be cut off if i dont settle the debt. i checked online and it shows my plan as now £34.02!! not what i agreed, i emailed the same guy yesterday advising him to sort it out so I can set up a direct debit but not had a reply.

Where do i stand, i have nothing in writing from vodaphone although i have emails which i sent back to him highlighting the plan we had agreed on the phone included mins and cost etc.


thanks

DarkConvict

Unless you sign up to a new contract or cancel it, your old one will continue to roll requiring 30 days notice to cancel. I would assume that as a new arrangement has not been sorted you will have been charged £35 for this month service.

I would keep on at vodafone customer services saying that your new contract has not been applied or sent out in writing. I would get it in writing as vodafone often do these 1/2 price deals for only a limited period of time, not the whole length of the contract so you might be paying £40 for the last 3+ months.

stolt

DarkConvict wrote: »

Unless you sign up to a new contract or cancel it, your old one will continue to roll requiring 30 days notice to cancel. I would assume that as a new arrangement has not been sorted you will have been charged £35 for this month service.

I would keep on at vodafone customer services saying that your new contract has not been applied or sent out in writing. I would get it in writing as vodafone often do these 1/2 price deals for only a limited period of time, not the whole length of the contract so you might be paying £40 for the last 3+ months.

yes thanks, i guess that makes more sense although its so hard to let alone get anyones name but to get something writing is a nightmare. i will probably email and just say its not worth the hassle and i will move to another company.

DarkConvict

I made several requests to orange to get my contract in writing after leaving vodafone. Because i ordered on-line they said they don't send one, so i just made sure i had it printed off. I guess operators just don't like you to have the contract

stolt

DarkConvict wrote: »

I made several requests to orange to get my contract in writing after leaving vodafone. Because i ordered on-line they said they don't send one, so i just made sure i had it printed off. I guess operators just don't like you to have the contract

yep Its really hard just to get a name and a department from anyone nowadays. OK well i'll keep pushing not sure what will happen as i haven't signed a contract i suppose the worse could be that i will have to pay the continuation of my contract £30.00 or something when i could have been getting a cheaper deal!! and could have just cancelled a month back.;)

DarkConvict

Ask to speak to rententions, state they offered you a deal but have failed to put it in writing. Once you get through to them tell them the deal offered and you want it in writing within 7 days or they can issue you your PAC code/cancellation (depending which you want)

If u can find a good deal elsewhere have that prepared otherwise as you have seen you have to pay ~£30 if they don't get there act sorted.