O2 Open and iphone

richbk

Through my place of work I can obtain an O2 Open code which entitles me to a discount on O2 tarrifs.
I called the O2 helpline prior to taking out contracts on 2 32g 3GS iphones to ask whether the code could be applied to those tarrifs. I was told they wouldn't be able to do it in the shop but if I called back to O2 after taking out the contract, they would do it.
Now, having taken out the contracts in September, I'm being told that the discounts don't apply as they are 3GS phones and the only people entitled to discounts on the 3GS tarrifs are O2 employees. I have said I want therefore to return the phones and get a refund as I took out the contracts based on a misrepresentation but have been told that I have had them too long.
Anyone got any similar experiences or can give me some advice as to where I stand re refunds etc?

DarkConvict

You will probably have to speak to consumer direct about a missold contract, you were sold the contract on the premise the code would be accepted after purchase.

However you are unlikely to get far as i assume you do not have written or recorded proof of 02 making this claim. The IPhones often have restrictions on the codes that can be used due to been so popular they don't need to be discounted.

The other problem will be the contract will have stated you pay £x for y months, and you agreed to that, so they don't have to accept any codes on the contract once you have agreed to it, as it would be at the companies discretion.