Argos delivered wrong item yet refuse to accept a return!!!!

Legacy_user

I ordered this item from Argos online:

http://www.argos.co.uk/webapp/wcs/stores/servlet/Search?storeId=10001&catalogId=1500001801&langId=-1&searchTerms=2607360&Submit=GO+%3E

When the item arrived it was completely different to the picture on the site in every way imaginable. It was not a case but a cheap zip-up bag with a few tacky palettes. :mad:


I instantly contacted customer services. Usually Argos offer a 'free collection' service for returns but I was told that as this item is cosmetic it is 'not part of the 30 day money back guarantee.' :mad: After contacting Customer Services for the third time, they told me to just return it in-store.


So I carried the box all the way to the store and queued up for about 20 minutes only for the woman behind the till to open the catalogue and point out that I did in fact receive the item in the catalogue. :eek: Yes, you see the image on the website is completely different to the catalogue. So she flat-out refused to give me a refund too because I 'received the correct item' and 'it's excluded from the money-back guarantee.' I tried explaining that the website had a completely different photograph, but she wasn't having any of it, and told me to contact online support if that's the case.


I have no idea what to do. What are my rights as a consumer?

robpw2

you have seven days from purchase of item of the internet in order to return so you need to return it to where you got it they must have a returns policy online

If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item (excluding those ordered in-store). This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed; items that due to their nature cannot be returned; perishable goods (e.g. food, flowers and periodicals/magazines).
To cancel, you can Email Customer services, call 0845 640 2020 or write to us at Customer Services (see contact us for details) within seven working days (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).
Item(s) may be returned to an Argos store or we can arrange collection free of charge.
You may cancel an order for services in the same way, within seven working days (so not including Saturdays, Sundays or public holidays) of the date of purchase, unless the services begin sooner. You may not however cancel accommodation, transport or leisure services which occur on a specific date.
The Distance Selling Regulations do not apply to Financial and Insurance Services.
If you have an Internet order query, please Email Customer services or call us on 0845 640 2020.
(For security and training purposes, telephone calls to and from Customer service centres may be recorded or monitored).
** All days other than Saturdays, Sundays and public holidays.

skiTTish

If the item is not as advertised and you did not accept an alternative then demand your money back ,dont take no for an answer and threaten with trading standards

edgex

make sure you take a screenprint of the webpage, & save a copy of the picture

then print out the webpage, & go into the store.
if they still try & say you got what you ordered, ask to see the store manager. show them your screen print, & ask them to look it up on their website.


does the delivery note have the item number & name on it?