Fraudalent T-mobile account

beefturnmail

Hi,

I believe that someone has fraudalently openened a mobile phone account using my address (but not my name) and I was wondering if anyone could offer me any help/advice.

It started about 6 weeks ago when I received delivery of a parcel (what I later realised must have been a mobile phone) to someone who doesn't live at my address (and has never lived at my address). I thought that it must have been a mistake and sent it back saying that I refused the delivery. Over a period of 2 weeks after this, I received a number of letters addressed to the same person. After a while I became suspicious and opened the post, which was a 'welcome to T-mobile' pack and a bill for £72.

At this point I rang T-mobile and alerted them of this. Someone from their fraud department phoned me back and asked me to fill in a disclaimer notce or something similar and send it to them by e-mail, which I did. I was then told to wait 30 days, when I would apparantly receive a full written explanation.

However, I'm slightly concerned as T-mobile bills/demands for payment addressed to this person of an increasingly threatening nature are still getting delivered to my address. When I phone T-mobile, I keep getting told that it's sent out automatically and to ignore the letters. They also told me to wait until the 8th June for a response from their fraud department (they wouldn't put me through to their fruad department by phone).

The last letter I received was yesterday, which stated that unless payment was immediate, then payment would be passed to a debt collection agency, and a negative report sent to a credit reference agency.

I know that this is not in my name, but it is in my address, so I don't entirely trust T-mobile when they say 'just ignore the letters' but I can't get past their call centre, which is incredibly frustrating. Can anyone give any advice on where I stand with this or what else I can do?
Will this adversely affect my credit rating at all? What are the implications if it does get passed to a debt collection agency?

Thanks

saver_sam

As the account is not in your name then it should not affect your credit rating as they are no longer allowed to blacklist addresses

MissG_2

Contact T-Mobile and demand to either be put through to their fraud team or speak with a manager. Failing either of these i would contact CAB (citizens advice bureau) and ask them to help you out.

It could also be a good idea to contact experian and equifax to alert of your suspicions.

Hope this helps.

Ally

Ask for the postal details of the fruad dept and a name of someone you can address mail to. You should send a letter (registered mail) stating that the person who these bills/letters/payment demands are being sent to is not a resident at your address, also, make clear all the contact you have had with them so far, names dates agreements, date phone delivery was rejected and proof is you have any etc. Then, return all mail, addresse unknown - don't open anymore mail addressed to this person!

You also need to confirm they have received the returned phone - that is very important. You are not liable for this debt so notes will be against the persons name alone and not your property.

HTH