Vodafone, Cancelled contract, still no money back: Ideas?

branwen_2

Hi.

I need some advice regarding a contract cancellation.
I was with Vodafone, cancelled within 14 days, but was still billed the termination fee (~£400).

I have now received an updated bill for £0, but they still have my money. I've been into the vodafone store, and they keep saying it will be done in 10 working days, but this has been about 3 months now, and i'm getting pretty frustrated.

Does anyone know how I can escalate this, or get it resolved?

Thanks
t

Snakeeyes21

as its been going on so long just go to small claims court https://www.moneyclaim.gov.uk costs 30 odd quid that you add to the claim.
once you submit it expect a resolution from vodafone within days :j

branwen_2

Thanks Snake eyes.
I had looked (briefly) into small claims, but this was exactly what I was looking for.
I should pay you solicitors fees

t

Vodafone

Hi branwen

I can imagine that this delay is making your life difficult, especially in the run up to Christmas.

Rather that paying extra money to follow Snakeeyes advice, it would be easier for you to get in touch with me here.

Send me an email with your details and a link to this thread along with your username from the Contact Us form. Make sure you include the code WRT135 in the subject line so that it routes straight to my team and we'll investigate this for you.

All the best

Kirsty
Web Relaitons Team
Vodafone UK

ry111

hi

Same thing happend to me...I had 2 contracts but cancelled one as my sister had no network coverage at her uni halls. I was billed the termination fee. When I rang firstly they said I returned the phone after 14 days, they denied receiving the phone. I have had the contract with them since March and since then I have been over charged, or charged for taking extra packages for somthing that I hadnt even taken out. I have been charged for a business line and a tv package which i rang and cancelled and 2 months later was being charged again. I was in my final month of pregnancy and was getting very very stressed so I went to my local store and they resolved the issue. You get no where with the phonecalls.

Its quite sad as I changed contract over form orange hoping to get better network coverage but seems like vodafone like to mess people up.

Any more errors and im making a small courts claims

Vodafone

Hi ry111

I can see why you would feel this way.

I assure you we don't want to make anyones life more difficult or give anything less than a positive experience.

If you do find that you need to get in touch with us, feel free to get in touch with us here by sending an email from the Contact Us form. Make sure you include the code WRT135 so that it routes straight to my team and we'll do everything we can to help.

All the best

Kirsty
Web Relations Team
Vodafone UK