Stuttering videos and high CPU usage.

aliEnRIK

Download MALWAREBYTES (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_malwarebytes_anti_malware/
Open malwarebytes and goto UPDATE and click 'check for updates'. After its updated goto SCANNER and click PERFORM FULL SCAN then click SCAN
Post the log here AFTER youve deleted everything it finds

owitemisermusa

aliEnRIK wrote: »

Download MALWAREBYTES (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_malwarebytes_anti_malware/
Open malwarebytes and goto UPDATE and click 'check for updates'. After its updated goto SCANNER and click PERFORM FULL SCAN then click SCAN
Post the log here AFTER youve deleted everything it finds

Hijackthis log or Malwarebytes log? I assume you're referring to Hijackthis so will do shortly. Thanks.

owitemisermusa

Hijackthis Logfile:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 02:12:18, on 12/11/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18828)
Boot mode: Normal
Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Nokia\Nokia PC Suite 7\PcSync2.exe
C:\Program Files\PC Connectivity Solution\Transports\NclMSBTSrv.exe
C:\Program Files\Common Files\Nokia\MPAPI\MPAPI3s.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Trend Micro\HijackThis\Krusty.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: LastClosedTab - {e15e75e9-a653-42a3-8d05-f2f7e309bdca} - mscoree.dll (file missing)
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [SMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
O4 - HKLM\..\Run: [SynTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [WAWifiMessage] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [MSSE] "c:\Program Files\Microsoft Security Essentials\msseces.exe" -hide
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Bluetooth.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: @C:\Windows\WindowsMobile\INetRepl.dll,-222 - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O9 - Extra 'Tools' menuitem: @C:\Windows\WindowsMobile\INetRepl.dll,-223 - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Open Last Closed Tab - {e15e75e9-a653-42a3-8d05-f2f7e309bdca} - mscoree.dll (file missing)
O13 - Gopher Prefix:
O16 - DPF: {22492231-AEF0-49FC-9180-CE8969AB1273} (F-Secure Online Scanner Launcher) - http://download.sp.f-secure.com/ols/f-secure-rtm/resources/fslauncher.cab
O16 - DPF: {2EDF75C0-5ABD-49f9-BAB6-220476A32034} (System Requirements Lab) - http://intel-drv-cdn.systemrequirementslab.com/multi/bin/sysreqlab_srlx.cab
O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - http://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Windows\System32\ZoneLabs\vsmon.exe
--
End of file - 8328 bytes


Any improvements? Tweaks required?

Thanks for your expert help guys.

BritRael

owitemisermusa wrote: »

...Windows media player works well with the shark codec. Tested it brieflywith downloaded videos without trouble so I uninstalled VLC and GOM. ...

I used to have the same problem with a pay site that I used. I contacted their helpdesk, who told me the problem could be the buffer setting in WMP. Even though WMP does not actually load (I was watching and listening via IE) the settings are still accessed. I checked the buffer (in WMP/options/performance) and it was 1 sec. I changed it to 60 secs and the problem was solved

Good luck

aliEnRIK

owitemisermusa wrote: »

Hijackthis log or Malwarebytes log? I assume you're referring to Hijackthis so will do shortly. Thanks.

malwarebytes

owitemisermusa

Here goes:

Malwarebytes' Anti-Malware 1.41
Database version: 3151
Windows 6.0.6002 Service Pack 2
12/11/2009 02:11:27
mbam-log-2009-11-12 (02-11-27).txt
Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 242182
Time elapsed: 1 hour(s), 22 minute(s), 12 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:


Thanks.

aliEnRIK

Any idea why it comes up as Krusty.exe?? ~
C:\Program Files\Trend Micro\HijackThis\Krusty.exe

TICK to FIX these in hijack ~
O2 - BHO: LastClosedTab - {e15e75e9-a653-42a3-8d05-f2f7e309bdca} - mscoree.dll (file missing)
O4 - HKLM\..\Run: [MSSE] "c:\Program Files\Microsoft Security Essentials\msseces.exe" -hide
O9 - Extra button: Open Last Closed Tab - {e15e75e9-a653-42a3-8d05-f2f7e309bdca} - mscoree.dll (file missing)


The next thing id try is switch on windows firewall and uninstall zonealarm

then ~
Download CCLEANER
http://www.ccleaner.com/download/builds/downloading-slim
Run the CLEANER scan (UNTICK 'cookies')
Then run the REGISTRY scan (Backup the registry when it asks)


reboot

Download GLARY UTILITIES
http://www.glaryutilities.com/download/gusetup_slim.exe
Run the ONE CLICK scan

owitemisermusa

Thanks RIK, I renamed it Krusty on advice from a website saying it helps overcome the risk that malware may avoid hijackthis.

Windows firewall? Is it safe? I heard it's lightweight.

I now use Microsoft security essentials in place of Spybot etc. It's my anti-malware prog. Fixing it wouldn't cause it to stop working?
Ta.

aliEnRIK

Security essentials is an 'all in one'
If your using that you should uninstall Avira
Thats very possibly why your having the problems

As for windows firewall ~ its actually very safe. Except it doesnt allow (By default) overall control

If you wish you could replace with PC TOOLS FIREWALL

owitemisermusa

Hmmm..

I only very recently installed Security essentials. I had the video stuttering problems way before then. It was in an attempt to sort it that i sequentially removed spybot, SAS and others. Symptoms predated the installation.

Avira seems to have such a small memory footprint (currently 1112K), Sec Ess is currently using 7892K. CPU use (from task manager) is negligible.

The main bulk currently is DWM - desktop windows manager, about 52536K and Yahoo messenger (42804K). DWM is also using the most CPU in idle.

When I'm online, streaming videos, IE uses the bulk of memory and CPU.

I've downloaded but not installed Comodo. Silly, but I'm nervous about moving away from Zonealarm as I've been well protected inspite of these current niggles.

I've run ccleaner several times and will do so again. I'll use the glary thing too.

Thanks for all help.