£13.50 off at LX Direct

stuzhunter

JENJEN30X wrote:

What happens if the item is the wrong size and you want to exchange it is the voucher stiil valid?

yep just contact them to arrange an exchange.

stuzhunter

Sillychuckie,

Quite right. The codes originate from them. If they accept the code, they should not be allowed to charge you later. They tried this with my wife. I went mad & complained angrily. They finally honoured the code & rush the item to us!

Sillychuckie

It seems I won't have to.
Just checked my statement and they credited with the £13.50 regardless.
Why they send me stupid emails saying "we spotted what you did... " (or words to that effect) and then do nothing else is beyond me.

Thanks again for both posters of these codes. Top quality stuff.

emmalou_2

Thanks... ordered with both! fabbo

richto

stuzhunter wrote:

This is a scum. They should not be allowed to accept a code online & then charge you the full amount later. I wonder how they can get away with this. After all the codes originate from them. Always pay my credit card so that you can always get some extra protection if you want your money back. Anyway LX Direct send me code personally but when I tried to use it they were still charging me the full amount. They always tried to get you to open an account.

If there is any reference to the above - just tell them that a relative filled in all the details of the items being ordered and that you just authorised the amount to be charged to your card. I cant see they will win against a chargeback if you keep screen shots. I just raised a chargeback on my debit card via my Natwest branch for them doing this.

Especially as it says 'We will check these codes and add them to your order at the delivery options page'

richto

Sillychuckie wrote:

Their T's+C's state they don't have to cancel it, but can simply reject the voucher and charge you the full amount.
BEWARE!
"Where you have redeemed a promotional code or any other offer against your order, acceptance of this order is subject to our verifying that the code has been issued to you personally, that you comply with all the terms of the offer and qualify for the code. In the event that the code has not been issued to you for your personal use or you do not comply with or qualify for the offer, we shall have the right to reclaim the value of any discount from you and the price of the order will be adjusted notwithstanding the provisions of clause 2 above."

Also, the final confirmation page displays a price that doesn't include the voucher, so you can't complain that you agreed to a different price.
Looks a little risky to me. No thanks.

Can anyone shed any light what the confirmation email looks like? Does it give a total price including the voucher discount?

nb It doesnt say that the code has to by issued directly by THEM to you for your personal use. So for instance this site is clearly 'issuing codes for personal use'.