Argos don't comply with EU consumer law

olly300

OlliesDad wrote: »

Is it really fair to single out Argos when there are so many businesses who do this.

Argos was the only business I had trouble with who did this. And the OP mentioned Argos so I am telling them exactly how I dealt with them.

OlliesDad wrote: »

It is perfectly acceptable to advise a 1 year warranty as this is in addition to statutory rights.

Argos and many other companies who I now avoid try and pretend that you have no statutory rights only the rights in their warranty.

OlliesDad wrote: »

You also forgot to mention that you need to prove that this is an inherent fault if it is over 6 months (usually by getting an independant report).

They were welcome to ask me to get an independent report but instead they chose not to answer my letter at all until I threatened to take them to court. (My independent report would have been from one of my neighbours' who deals in this type of thing so it wouldn't have been a big deal.)

Anyway in my case my microwave gave up after 13 months.

I previously had a kettle that gave up after just over 11 months. The kettle manufacturer, Breville, replaced the kettle with absolutely no argument what so ever with a better model.

olly300

Tozer wrote: »

Just on this point, there is no requirement to write 3 letters. If the claim is relatively small and will be dealt with in the small claims court, you do not, theoretically, need to give any notice (although good practice to do so) as there are no legal costs consequences.

Even if it is above the small claims threshold, then there is nothing requiring a minimum of 3 letters.

Trading standards told me to write 3 letters to Argos.

olly300

Mankysteve wrote: »

Ignore Olly300. If you report this to tradeing standards they'll tell you what Ollie has said and I are about to say you first need to get a inderpendent engneering to get you a report stateing that the fault is result of manufactering fault, Once you have said report contact Argos.

I contacted Trading Standards and they didn't tell me to do this at all.

They just told me that I need to write 3 letters of complaint to Argos before threatening them with court action.

Mankysteve

A court will side with argos unless you get a engneers report first. That is what SOGA says You have no course of legal action untill this has been done have a look at SOGA. Argos may offer a repair/refund etc to get you off there backs but you have no legal argument untill you've got a engneers report.