Argos don't comply with EU consumer law

wirralmum

woody01 wrote: »

If you had any idea what the EU Regualtions were, rather than picking bits out, you would see that the SOGA actually surpasses anything the EU Directive states.

I know about SOGA. Argos says that doesn't apply so I tried 1999/44/EU to see if that had any effect.

4743hudsonj

wirralmum wrote: »

I know about SOGA. Argos says that doesn't apply so I tried 1999/44/EU to see if that had any effect.

well theyre fibbing

the eu thing is implemented into soga

soga is what you need

wirralmum

NotQuiteNorbert wrote: »

Doesn't apply here. We have the Sale of Goods Act which is better. (or so I gather from reading the responses on similar posts to yours) Someone more knowledgeable than I will no doubt be along at some point to advise you further.

... except I'm too slow and someone's already here!

Thanks anyway. I'm a novice at all this complaining stuff so am grateful for your reply

Anihilator

wirralmum wrote: »

Thanks anyway. I'm a novice at all this complaining stuff so am grateful for your reply

Worse than that. Your a novice trying to claim you know what your on about wrongly!

Firstly you need to find out what is wrong with the TV and get an engineers report confirming the fault and also that it is a result of the good being inherently faulty or not of a durable quality.

Only then will the SOGA apply.

Esqui

Anihilator wrote: »

Worse than that. Your a novice trying to claim you know what your on about wrongly!

Firstly you need to find out what is wrong with the TV and get an engineers report confirming the fault and also that it is a result of the good being inherently faulty or not of a durable quality.

Only then will the SOGA apply.

I would write to Argos first. It's always possible (unlikely as it is) they may offer a repair anyway, without the OP having to produce a report. I'd only get one done if requested.

wirralmum

Anihilator wrote: »

Worse than that. Your a novice trying to claim you know what your on about wrongly!

Firstly you need to find out what is wrong with the TV and get an engineers report confirming the fault and also that it is a result of the good being inherently faulty or not of a durable quality.

Only then will the SOGA apply.

Easy there! I wasn't trying to claim anything - just trying to stand up for my rights. A little knowledge is a dangerous thing !

moonrakerz

wirralmum wrote: »

Does anyone know why Argos don't comply with EU directive which says that all consumer goods have a 2 year guarantee ? My TV which is just under 2 years old developed a fault and they would have none of any EU law

I think someone should tell The Daily Mail about this !! :rolleyes:

biscit

Does the EU directive state that the responsibility for the 2 year warrenty lies with the retailer or the manufacturer? I read somewhere that a retailer had to take responsibility for 6 months, and after that it was between you and the manufacturer.

Certainly many products I have bought had a card to "register" my warrenty with the manufacturer.

I could have misunderstood though.

Antispam

SOGA is what you need EU directive gives slightly less rights

Sale of Goods Act Fact Sheet - BIS

BUT.. you need prove

Key Facts:

• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).
• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.
• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.
• If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)
• For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).
• A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.
• If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit
• In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).
• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)
• After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.

wirralmum wrote: »

Does anyone know why Argos don't comply with EU directive which says that all consumer goods have a 2 year guarantee ? My TV which is just under 2 years old developed a fault and they would have none of any EU law

wirralmum

Thanks everyone - think I'll just put the radio on