Dell Service and Support Upgrade - offer extended

Vendee

biglugs wrote:

Where can I buy one of them from

Heaven knows

Vendee

amancalledchip wrote:

dell inspiron 5150 laptop?

That's right. I know they use the 5150 designation for a desktop these days but a couple of years ago there was an Inspiron 5100 series which featured an Inspiron 5100, 5150 and 5160.

http://reviews.cnet.com/Dell_Inspiron_5150/4505-3121_7-30418693.html

marko4ever25

Woody wrote:

Be VERY careful:

At the begining of May, I started getting very persistent calls from a chap called Jason who said he worked for Dell and was offering me a 3 year next day onsite International warranty - for the Inspiron 1300 that I had just purchased - for £77.50. The three years would start at the point I signed up.

To cut a long story short, after a few phone calls, I knocked him down to £65 and agreed to buy it. Before I would buy, I made him email me a copy of the agreement, so that I could see what I was buying and to ensure that I was dealing with Dell.

The T&C's did indeed turn up, Jason called me back, I agreed to buy for £65 and I was then transferred to "Kerry" at Dellcare - who took down the Visa details etc and confirmed the sale at £65.

Kerry told me that I would receive the paperwork within 5 days.

Guess what? You guessed it, no paperwork turned up - so I started to chase "Jason" who I now realised was actually Dave Adams, a Sales Team leader for Dellcare Glasgow - who in reality is a company called Bellcom who specialise in "Contact Centre Delivery and Outbound Campaign Management" - in other words, they just call people up and sell stuff for whoever pays them that week.

As a result of contacting Dave/Jason, I do now have the paperwork for my 3 year warranty and yes, you guessed it, my Visa now shows a charge for £77.50......

I am sure that it's just a mistake - not deliberate, and that I'll easily get it sorted out

i got mine for £81.08 but cancelled since after 6 days they hadnt sent the terms and condintions. i knew i had to cancel by the 7th or 14th day so cancelled. do u think i made a wise decsion?

VIJAY_FROM_KENT

Vendee wrote:

I paid £152 inc for 3 years. The laptop was about 15 months old at the time and the warranty started from that point, not from when I bought the machine.

The guy I dealt with was:- Vikram_T_Reddy@Dell.com

Thats pretty good i think? If you exclude the 3 months over 12 months (after its 1 year manufacturers legal requirement guarantee) that you already had the machine (for simplicity) then you are basically paying only about £50 per year (years 2-5 of the machine's life) to guarantee you have a working machine (labour and parts?)?

Vendee

vjain wrote:

Thats pretty good i think? If you exclude the 3 months over 12 months (after its 1 year manufacturers legal requirement guarantee) that you already had the machine (for simplicity) then you are basically paying only about £50 per year (years 2-5 of the machine's life) to guarantee you have a working machine (labour and parts?)?

Thats what I thought. I don't normally go in for extended warranties but the repair that Dell did would have cost over £400 if I had to pay for it (motherboard and LCD replacement). I now know the machine is covered up to year 5 so I feel better.

VIJAY_FROM_KENT

Vendee wrote:

Thats what I thought. I don't normally go in for extended warranties but the repair that Dell did would have cost over £400 if I had to pay for it (motherboard and LCD replacement). I now know the machine is covered up to year 5 so I feel better.

I think I will call Dell as see what Deals they offer! Would be interesting to know what others are being offered so we can beat them down :rolleyes:

Woody

Just to say that on Friday, I emailed Dell pointing out that I had agreed a warranty at £65 but that they had charged my Visa £77.50.

Well, I have to say, they couldn't have been more customer focused. Not only did I get a call this morning from the Account Manager (a real Dell one in Ireland) saying that the credit for £12.50 had already been processed and was on it's way, but he followed it up with a very nice and apologetic email.

So, Dell are very nice people and I got a 3 year, next day, on site International warranty for my Inspiron for 65 quid. I'm happy.

VIJAY_FROM_KENT

Woody wrote:

Just to say that on Friday, I emailed Dell pointing out that I had agreed a warranty at £65 but that they had charged my Visa £77.50.

Well, I have to say, they couldn't have been more customer focused. Not only did I get a call this morning from the Account Manager (a real Dell one in Ireland) saying that the credit for £12.50 had already been processed and was on it's way, but he followed it up with a very nice and apologetic email.

So, Dell are very nice people and I got a 3 year, next day, on site International warranty for my Inspiron for 65 quid. I'm happy.

Nice 1! Do you have the deails of the person who called you? Perhaps I could contact them and see if they will offer me the £65 Deal! :-)

Woody

vjain wrote:

Nice 1! Do you have the deails of the person who called you? Perhaps I could contact them and see if they will offer me the £65 Deal! :-)

Yep, it was a guy called Jason (don't have his surname) at Dellcare - 0845 2709550.

VIJAY_FROM_KENT

Woody wrote:

Yep, it was a guy called Jason (don't have his surname) at Dellcare - 0845 2709550.

DellCare just quoted me £75.

I rang Dell and they said £181!!!!!

I told them DellCare offered it for £75 and they suddenly said OK they can do it for £75!