talktalk broadband frustration

flinty

is there anybody out there waiting for talktalk broadband in norfolk? i want to compare notes to see if my order will ever progress to a broadband connection!!!!!!!!! i normally have the patience of a saint but talktalk are taking me to my absolute limit :mad:

xycom1

Read the many other threads about TalkTalk - if you bail now and go to a reputable provider then you'll have had a lucky escape.

pricefighter

xycom1 wrote:

Read the many other threads about TalkTalk - if you bail now and go to a reputable provider then you'll have had a lucky escape.

If they are providing you with the phone service,and you try and leave because you havent had the BB connected yet they will bill you £70 early cancellation fee,as the contract starts when the line rental commences.

asandwhen

Hertfordshire - had my broadband connected on 23rd May - its all good - no problems yet -

aubreyd

have been trying for 2 weeks to connect.
basically I have an apple intel computer, which the talktalk modem is not compatible with. despite speaking to 3 call centre chaps and an email, no one has helped, despite promises etc. has anyone had the same problem with their apple, and how have you sorted it:mad:

TakeTake

Dear Charlie,

We get told during induction training how great this company is and how employees are treated well. We’ve heard from our 'board' many times, of how awful Phones4U are, how they treat their employees terribly, how they demand so much and how they treat their customers with such contempt. Just look around Mr Dunstone because it’s all happening here!

A number of employees have now contacted a union and are now urging our colleagues to join. The Communication Workers Union (CWU) is a highly effective union and focuses on the communications industry of which Carphone Warehouse is a part. Colleagues should join forces under the union and let CWU officially represent the workforce in dealing with management. We can only benefit from getting better fairer working conditions, fairer realistic targets, fairer bonus schemes, better health and safety practice, and in some cases coming in line with regulations that are not even bothered with!

Getting busy due to launching Free Broadband deals should not be an excuse for management to become unreasonable and over demanding. It’s okay admitting there is a need for upping staff and that this is ‘ongoing’, but knowing this to be the issue and then turn around and increase workload for existing staff – being stricter on targets and threatening disciplinaries is ridiculous!

Instore Staff had mobiles as their area of expertise and now deal with TalkTalk Landline and Broadband. Contact Centre Staff have silly call targets, how can they adhere to a scheduled break and lunch times when it’s unrealistic to control how long a customer is going to spend wanting help or fixing a problem… for the same reason how is it realistic to expect 3-6 minute calls and getting at least 10 calls an hour considering the nature of customers and the amount of problems this company creates of its own back! Besides what would a customer with his 20 questions think, if we told him “manager says we’ve only got 5 minutes!” – not much ‘First Contact Delight’ is there Charles? (Sorry, did we just here you scratching off those Five Fundamentals with your finger nails?)

Is it fair to lose out on bonus payments because they spent a little more time with our customers or did not take a ‘scheduled’ break on time because they were talking to a customer who had a problem created by the company!

Back to those scheduled breaks, why can’t Contact Centre Staff have more say over when we take them as recommended for Display Screen users or to take 5 mins every hour or 15 mins every two hours… since it can go up to 3 hours or more without a break according to the BP ‘schedule’. In fact why is there no consultation arrangement with staff on any health and safety issue (since it’s the law)?

It’s not surprising after all this (which is just the tip of the iceberg mind) that the HR Director in Warrington is avoiding talks with the Communication Workers Union.

Our glossy Staff Handbooks says the Five Fundamentals apply when we deal with each other too. So just to make it clear Charles this is not the way we would like to be treated. When it was boasted about how great this company is and the way it treats employees it was actually an over promise and under deliver. It’s looking more and more like you’re losing the argument, because if you’re not looking after us the Communication Workers Union will.

“CCCRRAASHH!!!” (That was just Charles taking a sledge hammer to the 5 Fundamentals…)

TakeTake Website http://TakeTake.5u.com
Complete With A New Forum Set Up For Staff!!!

For Communications & Coordination Of Our Efforts Send An E-Mail To:

cwu.list@googlemail.com
Use your own (not works) E-mail address.


Hopefully we will get some Give’n’Take from Charlie and his Mobile Factory

normanmark

If only there staff were as efficent with their broadband enquiries as they are with their 'Strike' action