London Sealife not replying to complaint

michelefauk

I recently had the misfortune to visit this awful place and on my return emailed Merlin to complain about my dreadful experience, have not received a reply despite emailing them twice, not even had an acknowledgement. can anyone point me in the right direction for a postal address to write to?
Many thanks

Amistoso_2

do you mean this one that took 10 seconds to find on google?

http://www.sealife.co.uk/contact.php

Searcher

Just out of interest, why was it so awful?
Most reports I've heard have been fairly positive

nomoneytoday

Searcher wrote: »

Just out of interest, why was it so awful?
Most reports I've heard have been fairly positive

My daughter loved it

SallyForth_2

We went last Friday, and apart from the crowds (it was half term) which was a bit tiresome, it was really good.

OnceUponADream

Merlin Entertainments (SEA LIFE) Limited
3 Market Close
Poole
Dorset
BH15 1NQ
United Kingdom
Registered number 2182098

Email Head Office: enquiries@merlinentertainments.biz

geordieracer

Sounds fishy to me.

maninthestreet

What is the OP carping on about? Apparently, many people have a whale of a time there.

blue35_2

wondering how long it would take before the fishy coments came....... :rotfl:

Andy_L

whats the porpoise of complaining?

michelefauk

Lol, thanks for the link, all I kept getting was the French address to write to for some reason.
Lots of complaints really, awfully rude staff on the front desk, non-existant staff inside , a horrible security guard on the tunnel who made my little girl cry, filthy toilets, a rude and obnoxious sales assistant in the shop (the person in front of me even put down what they had been planning on buying and walked out as the man was so horrible to him) I could go on and on.
Was gutted as it cost a lot of money as a birthday treat for my 5 yr old and the staff were just dreadful, am going to write a letter rather than emailing again, so thanks for the address