S21 Notice Error - How to say sorry

chappers

personally I wouldn't mess with the rent either, a quick note apologising again explaining your mistake and adding that as far as you are concerened they are modle tenants and you would be very sorry to lose them. with a couple of bottles of wine would suffice.

Barclays gave me some wrong information in the branch one day which involved one of my mortgages not being paid. A few days later I recieved two bottles of wine from them in the post and a hand written apology it certainly made me feel as if someone was genuinely sorry.

N79

Thank you for all the posts - much food for thought. I had considered a rent rebate (ie a cash gift) but felt that something else would be more personal. I have not caused the Ts any financial loss, only stress and I time wasted looking at properties on the marked.

I still think that something more personal than cash is nicer and since no-one has said it would make them feel odd I shall go ahead.

Once again thanks for all the posts.

RoxieW

How about vouchers for a nearby themepark - some of them do xmas 'special' days. Having children I think they'd appreciate that greatly and it would be something memorable.

pinkshoes

Cash/rent rebate is easily forgotton, so probably wouldn't mean as much.

A gift of some sorts would be much more appreciated! I like the idea of tickets to somewhere, or at the very least get them a pile of supermarket vouchers so they can do a free christmas shop.

If you get a hamper, make one yourself putting in things they're more likely to want.

Soot2006

I am the kind of person who doesn't like hampers, flowers, etc ....

Then I got wronged by someone, causing a lot of stress & heartache ... I received a hamper as a means of apology and it meant so much to me I almost burst into tears - I didn't even like half the stuff in it, but gave some away, tried some new things. It was so random and yet so touching

Fire_Fox

I actually find flowers/ chocolates/ hamper quite impersonal ... I like wine as I am a total lush!! Things are tight for families at Christmas these days, free rent or supermarket vouchers would be my choice as they can buy alcohol or kids toys as they see fit.

Bufger

how about a gift card for Asda or Tesco and a bottle of wine. instead of cash you can say its for their christmas shop or something? it gives them options then and shows you also went out of your way to actually acquire it rather than just pull it from your purse/wallet.

I think you're an excellent LL for even doing such a thing. I once had a LL like you and it made for a couple of very good years. (he bought me a case of Stella Artois every christmas!).

chewmylegoff

you haven't caused financial loss, and everyone makes mistakes from time to time - you didn't do anything deliberate to inconvenience them.

therefore i think an apology accompanied by a gift such as a hamper would be all that i would give. i certainly wouldn't be thinking about giving them rent rebates - there's no need to do so, and you are, after all, running a business.

BitterAndTwisted

Oh, that poor family. Just imagine the stress they must have been through.

I'd try and separate the T/LL relationship and look at it as if this had been a business-to-business faux pas and think about how one might attempt to rebuild a relationship under those circumstances.

I think a bottle or two of wine plus some supermarket vouchers of a decent value would be appropriate, especially if accompanied by a hand-delivered card or letter with profuse and sincere apologies

NualaBuala

blckbrd wrote: »

Flowers and a hamper are great if the tenants like such things. I'm generally a bit disappointed (rather than ungrateful!) by gifts I don't like, won't use etc..

And it's easy enough to return a week's rent without messing with SOs - a few extra quid in the run up to Christmas would definitely persuade me my LL isn't a complete twerp!

As a former tenant, this would have been what would make the biggest difference to me - the note to go with is a really nice touch. Or a 'sorry' card.

I was once quite cross with my landlord. I was what I suppose you would call a model tenant. He decided to paint the front doors of all the flats. This meant they needed to be left open so they wouldn't stick. I said if he must do that, then wait till I was at home as I wasn't happy for my flat to be left with the door open so anyone could walk in. Arrived home one day and door was propped open for the paint to dry. I was livid. The landlord returned a week's rent to me and it changed my attitude from being outraged to feeling well-disposed towards him. Flowers and a hamper (not the kind of thing I was into at the time as I was a poor student) wouldn't have had quite the same effect.

ETA: Perhaps a voucher might be more appropriate - something useful to the family in the run up to Christmas.