New build flat, BT connected master socket but....

macman

maxtweenie wrote: »

That's the diagram I was looking at while talking to her on the phone earlier. I think she may need to be tested for colour blindness lol. The best thing is for me to go and have a look at the weekend as it's about 25 miles from here. She was looking in one of the two extension sockets, not the master socket, so it looks as if the wiring was put in when they built it, and it's probably just not connected right. Thanks for your help.

So what you need to do is look in the master socket and see what is connected there. The two extensions may be connected in a chain, i.e. master> extension 1> extension 2, or in a hub, i.e master> extension 1, master>extension 2. Usually depends on the room layout.
The wiring she described is correct (though 2 wires are superfluous) in theory. But what matters in practice is that they all match what is connected at 2 and 5 on the master socket. If that is repeated at both extensions, then it should all work, even if the colours don't follow the proper protocol.

spike7451

macman wrote: »

True, but if they had put the cabling in. you'd expect them to have connected it too! If they are surface mounted boxes it should be obvious, as there will be a cable exiting.

Working for NTL & Sky,In the last 11 years,I've been into hundreds of new builds & I can count the times the spark has connected the extensions on one hand!

maxtweenie

Just to let you know, I went there on Saturday, and found that the wiring to the extensions from the master socket hadn't been connected, as you suspected. Two minutes later, and it was sorted! Thanks again.

timmmers

spike7451 wrote: »

Working for NTL & Sky,In the last 11 years,I've been into hundreds of new builds & I can count the times the spark has connected the extensions on one hand!

Ditto...it's such a long job too. :rolleyes:

t

JS28ZoD

On this same topic, I am in a similar situation in my new build house (my master socket is connected and works fine but none of my extenstions work).

I've taken the faceplate off of my master socket and found no wires connected to 2 3 or 5. I've bought an IDC and tried connecting blue to 2 and white/blue to 5 (which matched the wiring in the extension which is was trying to connect) but this results in the master socket stopping working and the other sockets still also do not work.

After removing the connections the master socket it works again but I was wondering what could be causing this and if it would be possible to make my all extensions work.

Could it be that my wiring is a chain and that as some of the extensions may not be wired correctly the whole circuit broke when wiring the faceplate of the master before?

All advice is welcome!