Pipex trouble

JonTa

Hi,
I'm just about to recieve a phone call later today from a reasonably high up member of Pipex customer relation staff later today concerning a long running dispute.We've been with them for years.Originally I believe they were called "Homecall".When we started with them we had free evening and weekend calls.At some point (possibly when they became Pipex homecall,they downgraded us to just free weekend calls without telling us.We were unaware they had done this and so incurred call charges going back 3 years.Theyre saying its our problem for not complaining sooner(something I have to hold my hand up for not being a big scrutinizer of bills - 'till now!) But my contention is that we were never told things were changing and never given a contract to state the changes.I'm about 6 weeks into the complaint process and am awaiting the 8 week period to pass so I can get a letter of "deadlock" (something which I have been denied so far.) Any advice?Anyone been through this situation and won? I've refused "goodwill" credits on my bill so far as I'm going to try for all the call charges to be refunded in full.Any help and/or advice gratefully recieved.Kind regards Jonathan

pstuart

I didn't wait for the 8 weeks, just charged ahead!

Finally resolved by a Rachel Kershaw from Tiscali (who also sent 40 quid as an apology)

Her direct number was 0207 087 2179 or fax 0207 087 2273

JonTa

thanks pstuart will keep you posted