No returns?

paul.carter

I bought an item and it didn't work despite being described as near mint or words to similar effect. Returned it and asked for a refund. Seller informs me that he stated no returns (I checked, he did) and that ebay have informed him that he does not need to refund me.

Cost me best part of £100, paid by paypal.

Where do I stand, never had a problem buying before.

soolin

If something is faulty or not as described his no return policy is useless.
Open a paypal chargeback for item not as described and assuming item tracks back to seller add the tracking number to the disputeand request a refund.

cyberbob

If it is a business seller they have to accept returns. A private seller doesn't. Did you return the item before speaking to the seller? If so thats rather presumptuous isnt it. I hope you sent it tracked otherwise if you do try a paypal claim you will fail as you wont be able to prove you returned it.

confused90

soolin wrote: »

If something is faulty or not as described his no return policy is useless.
Open a paypal chargeback for item not as described and assuming item tracks back to seller add the tracking number to the disputeand request a refund.

This is only part right if the listing was an auction, with auction format listings the seller, whether private or business seller, does not need to accept returns even for faulty items the item only has to be what the seller said it was i.e if he says he's selling a beach ball be must provide a beach ball and not a football, if the beach ball arrives but it has a puncture in it then he still doesn't have to refund you.

google "distance Selling Regulations" for more information. Good luck.

paul.carter

cyberbob wrote: »

If it is a business seller they have to accept returns. A private seller doesn't. Did you return the item before speaking to the seller? If so thats rather presumptuous isnt it. I hope you sent it tracked otherwise if you do try a paypal claim you will fail as you wont be able to prove you returned it.

No I didn't, so I'm not presumptious.

Tracked and receipt in hand.

Item was described as in 'pristine condition,' but did not work.

elfen

It's not as described, so you can do as soolin says

soolin

confused90 wrote: »

This is only part right if the listing was an auction, with auction format listings the seller, whether private or business seller, does not need to accept returns even for faulty items the item only has to be what the seller said it was i.e if he says he's selling a beach ball be must provide a beach ball and not a football, if the beach ball arrives but it has a puncture in it then he still doesn't have to refund you.

google "distance Selling Regulations" for more information. Good luck.

Check whatever you want but paypal are more than happy to entertain any chargeback for item not as described regardless of status of seller or any returns policy.

confused90

soolin wrote: »

Check whatever you want but paypal are more than happy to entertain any chargeback for item not as described regardless of status of seller or any returns policy.

sure ebay are a law unto themselves i was just pointing out the fact that strictly speaking this seller can do what he is doing if he auctioned the goods, by all means try and get paypal to get your money back op but just know where you stand before you go shouting the odds or making demands as you might not have such a strong case to argue unless paypal support your claim.

Good luck.

cyberbob

confused90 wrote: »

sure ebay are a law unto themselves i was just pointing out the fact that strictly speaking this seller can do what he is doing if he auctioned the goods, by all means try and get paypal to get your money back op but just know where you stand before you go shouting the odds or making demands as you might not have such a strong case to argue unless paypal support your claim.

Good luck.

As with your comments on the other thread on Paypal it shows your poor understanding of it. You say who cares about paypals rules well here is a prime example how knowing how paypal works can get you a refund. Simples eh

confused90

cyberbob wrote: »

As with your comments on the other thread on Paypal it shows your poor understanding of it. You say who cares about paypals rules well here is a prime example how knowing how paypal works can get you a refund. Simples eh

two totally unrelated threads, two totally unrelated situations one totally out of context quote = nothing worth replying to cyberbob!

soolin

confused90 wrote: »

two totally unrelated threads, two totally unrelated situations one totally out of context quote = nothing worth replying to cyberbob!

I fear you do misunderstand paypal when it is used with ebay and that does leave a buyer or a seller vulnerable. Regardless of laws, acts or statutes paypal WILL consider claims for item not as described as long as the purchase was through ebay. Many sellers will tell you that all claims will be found in favour of the buyer and a full refund given on return of the goods, I prefer to think there is an outside chance that paypal may well weigh up the situation and then and only then decide for or against a buyer.