Great 'Who Pays Compensation If You Ask?' Hunt

nmckay15

I had a good rate of compensation from Prudential after problems with them. My husband and his first wife had an endowment policy through them, and sometime after we were married, they cashed it in. But, they kept writing to my husband and his first wife at OUR address. My husband rang to complain and rectify the matter, telling them it was distressing for me to receive such letters. They apologised and immediately sent us £50 compensation. When they sent yet another letter with the ex's name on it, we again rang, and yes, got another automatic £50 sent to us. Nice one Pru!

ey143

Took out a £10k graduate loan in 1999 with an initial 3 month repayment holiday. The never collected any payments for 3 years, and only when I started up my own business and my business manager picked up on this and informed my local branch, I kicked up a big fuss as to whose fault it was because they couldnt even find my original loan application and the local branch system didnt even know I had a loan!

Because of "their" error, they agreed to waive all interest since the loan started. In all, I had a 3 year £10k loan interest free!

This is in addition to many other claims for compensation from Lloyds for this poor branch handling of my affairs, recently got £100 from their central complaints HQ.

eposmike

stuzhunter wrote:

I bought a laptop from Dell & I specifically asked for a fax modem. Dell charged me the full price but failed to install the modem. I complained actively & Dell offered me £50 compensation. I refused the £50 compensation & asked for £75 instead. Dell has now agreed to compensate me for £75. The price of the modem is about £31!

Do not ever hesitate to complain but complain wisely.

I ordered the wrong router from Dell. I should have ordered an ADSL router but mistakenly ordered a Cable router. They refunded the money, even though it was my mistake, but they couldn't be bothered to have it returned to them. I subsequently sold it for £50.

smashing_2

Epiphone wrote:

It isn't (a legally binding contract).

If they called your bluff and went to court you would probably have lost. The Courts like to see you've tried all possible efforts before initiating proceedings. E.G written to the person giving them a timeframe etc.

Plus, with it being an eBay transaction they offered to buy then changed their minds. Despite eBay's best efforts their online 'rules' aren't actually law.

Actually a bid on eBay is a legally binding contract once an offer to buy has been accepted by the seller, which happens by default. The only exceptions are Property sales and Business sales, which are categorized as non-binding transactions. You agree to such terms, and enter your own contract with eBay, when you sign up for an account.

As for 'all possible efforts', you are correct. In my case this was short-cutted by the buyer stating categorically in an e-mail that they would not be proceeding with the transaction, despite being given the opportunity to make good on the deal on two separate occasions.

Loobeylou

Bought some rather expensive garden furniture from a local garden centre on a Saturday. Was advised delivery of the table and chairs would be on the Monday morning, and that on the Monday they would order the parasol and base. I made sure they knew that delivery had to be a.m. as I would not be at home in the afternoon.

(a) By 10.30 on the Monday I phoned to make sure that it was coming. Salesman gave me the number of their delivery depot to check. I phoned their delivery depot (surely the Salesman's job!) to ask about the morning delivery. Was told "they should not tell you a morning or afternoon delivery - we don't work like that". (As the customer, do I really want to hear that?) Made a fuss and they got the goods delivered by noon.

(b) At the intial visit we were advised that the parasol and base were going to be orderd from the manufacturer on the Monday and would be with us in ten days after that. After ten days (on the Wednesday) I phoned to see if they had taken delivery yet, and was told there was a problem at the factory and that it would be another eight days. Then the following week another call to say it would be a further two or three days. Phoned the manufacturer, asked when the garden centre had put in the order, and was advised that it was after my phone call to see what had happened to goods (after the ten day waiting period). Not a happy bunny!

(c) The parasol and base arrived and were badly damaged. We sent them back.

After hearing from the manufacturer that the garden centre had not put in the order until after I had phoned to see if they had taken delivery, I phoned the boss of the salesman we had been dealing with. Had a really long moan about the fact that the chap had lied to us and we had waited all this time, and then the goods were faulty, etc. etc. He was really sweet about it, advised me to go back in and they would sort me the bedding/basket plants I was due to buy.

When my daughter and I arrived we spoke to the nurseryman in charge, who stated we were being allowed £50 worth of plants. We loaded up two trollies. He tried to tot it all up, failed, and let us out of the place via the back door. Got home, totted it all up as best we could and we had ended up with about £80 worth of plants.

Well pleased!

zipman23

I had a massive !!!! up with my mobile phone company Three. I have had a mobile phione since I was 15 - 7 years and this is the first contract phone I've had...and ultimately the one I've had the most problems with...EVER!! Now, I know most people are just lucky and have experienced no problems whatsoever with this company but I am one of those unlucky ones. My phone cut out several times in almost every single call I made, regardless of where I was or what I was doing (their excellent and future award-winning customer service team told me not to move around while using it...why the hell is it called a mobile phone if you have to stand like a statue when using it?).

Anyway, it also deleted sentimental things such as all my holiday videos and photos, videos and photos of concerts I'd been too up and down the country and also decided to wipe my contacts list and decide to not let me use teh camera. When it didnt cut me off during a call, it was freezing up and switching itself off altogether. there was always something wrong with it. I had it replaced 11 times from 'The Link', they blamed everybody but themsleves and had a bit of a stand off with Three as to whos responsibility it was to fix it and also who paid for it. After that took about 2 months, it was booked in twice to be picked up by a courier - something I had to take 2 days unpaid leave to make sure I was in when they arrived. Nobody turned up either time. All I got from 'Three' was "sorry"!

Three customer services also asked me to ring somebody from my mobile as I was talking to them on my landline to see if it cut off. Maybe its just fate, but it never once cut off when they asked to do it but as soon as i would attempt to make a call...it started again!

They rang me at all times of the day saying tey would do this and they would do that but nothing ever happened. They said they would arrange for yet another replacement sim card but didn't have the courtesy to tell me the one I already had would be deactivated. That took 3 days to arrive and I was left with no phone while I was still paying for it. Good eh?! All of this trouble continued until I threatened them with the Citizens Advice Bureau and that I would be cancelling my contract (which then still had 12 months to run) if it wasn't sorted. Its fine now but as soon as this contract is up, I'll no longer ever consider myself a 'Three' customer. Not even for a nano second!

A long story eh but it had to be done for everyone to realise the problems I've had with not only the phone but the company and its partners inc rime who are meant to be couriers. In the end, I asked for compensation for all my trouble as I had been paying £25/month for the first 6 months and then £40.00/month thereafter for something that didn't work to anywhere near what it should have done. I was told that Three don't DO compensation so they have my money and I was paying £8.99/month for insurance and when there were problems, nobody would fix them!

P.S I'll never shop at The Link again either.

plane_boy2000

blindman wrote:

basmiles wrote



I agree with gromituk

You are an ambulance chaser with very dubious morals as to how to 'earn' an income.

Typical of the very highly paid,(I am assuming this from your previous post details) trying to get more money for nothing.

Get a life.

Grow up. If the service is poor you have a right to complain. I travel frequently and fly transatlantic business with BA. Having paid £4K for a flight I have a right to expect everything to be just right, and if it isnt then I complain and EXPECT to be compensated. By complaining we drive standards higher for all users.

I have been upgraded by BA for lost baggage, and received 1000's of free airmiles for previous mistakes (like no catering). Got $50 back from Hertz a few weeks ago as I am a gold card holder and booked a car in a priority bay only to find it blocked in so had to go back in to get it moved.
£75 for slight mark to my new bed delivered from John Lewis. £80 from BT for missed apointment (complained once and told that someone would call me back to discuss comp. No one called so rang and asked again. Got bill to find it was credited twice. Trying with builder of new home due to problems - no success yet, but neighbour has received £2K. Complain to Tesco home delivery as most weeks items are missing - usually get the delivery charge refunded.

My partner used to work for orange and they were allowed to give up to £15 credit to unhappy customers to keep them sweet - anymore had to be approved by a manager.

gromituk

Quite how some people can miss the point so spectacularly I really cannot understand.

Neither of us said you don't have the right to complain if the service is poor. (Perhaps when I stated that in my original posting I should have put it in 32-point red flashing bold text, because in internet forum land, someone would miss it.) However, deliberately looking for opportunities to trip up the organisation for no other reason than to hope that they fail in order that you can claim compensation, is a different thing, and this is what we object to.

:wall: Is that clear enough to you now? :wall:

plane_boy2000

gromituk wrote:

Quite how some people can miss the point so spectacularly I really cannot understand.

Neither of us said you don't have the right to complain if the service is poor. (Perhaps when I stated that in my original posting I should have put it in 32-point red flashing bold text, because in internet forum land, someone would miss it.) However, deliberately looking for opportunities to trip up the organisation for no other reason than to hope that they fail in order that you can claim compensation, is a different thing, and this is what we object to.

:wall: Is that clear enough to you now? :wall:

I didnt miss your point. There is no such thing as "looking" to trip them up. You have paid for a certain level of service that they have agreed to provide. If they fail then they are at fault. You cant claim compensation for someone providing you with the service they agreed to offer. I agree that basmiles motives may not be the most honerable but the reality is that if all the services he PAYS for are perfect then he would not have a case therefore he is entitled to expect to be compensated. I find it quite amusing that people have jumped on him so quickly and suspect that there is an element of jelousy rather than moral outrage.

gromituk

Suspect all you like - we shall agree to differ.