Great 'Who Pays Compensation If You Ask?' Hunt

kezbratt

I had a delivery from Tesco, some of the cupboard items had washing up liquid over them but nothing actually ruined (I hadn't ordered any washing up liquid!!!). After 2 emails I was offered a refund on some of the affected items totallying £19 but this didn't include the 3 packs of nappies listed. 1 more e-mail explaining that although I could still use the contents I would never buy nappies in store in this condition, got a futher £24 refund.
I was just polite but clear and firm about what I wanted.

katiepoppycat

Not sure if this is the right place but here are two companies that i never got anything out of . . . ..

British Gas Homecare - after several attempts to book an initial visit including 2 days off wrk that ended in failure, i cancelled the service. I got a bunch of flowers after the first mess up, but they got it wrong a second time then. After I cancelled I got a nice apologetic phonecall at the end of it but no incentive to stay.

Tchibo home shoppping - avoid like the plague! ORdered an item in january that should have been delivered in a fortnight to an address that always has a resident. Range about 6 times and waited an average of 20 minutes to be put through. Each advisor was deeply apologetic and promised a callback that never materialised. They finally blamed the carrier, and refused to arrange a special delivery for the item so i got a refund - in march. Sent them a registered post letter but they work out of a po box so it couldn't be delivered. have rung customer services again and emailed my complaint and been studiously ignored. It's a shame because their stuff is spot on but i'll never order off them again.

traceyjanet

My daughter had a car bump just before renewal last august 05, however in the September 05 they invited renewal with extra bonus, which was a good premium. Ten months down the line (July 06) they asked for an extra £300 (100% increase!!) payable over the two months left of the current year. I made a real fuss how they had mis-sold the insurance as the 05 renewal should have been invited with reduced bonus ten months ago, then I would have had the choice to refuse the premuim and look else where. They had took that choice away and broken the law as far as I was concerned. I threatened them with the insurance onbudsman, they eventually agreed to cancel the extra they were asking for and leave the bonus as it had been invited at renewal, however they said if the pending accident went against her then the next renewal would be on a reduced bonus. Good result I thought. the company was Liverpool Victoria

fraz1975

Full refund of BA flights after BA mess up in Copenhagen meant I had to sleep in Gatwick terminal overnight. Be polite, be firm and stand your ground and you stand a greater chance of a result. Demand the service you have paid for ....

tankgirl2000_2

I have had a nightmarish year of British Gas incompetance which has resulted in my receiving over 160 pound in compensation and additional refunds for overcharging etc, all for their inablility to manage a prepayment meter account! Whilst it's nice to have the money, the level of stress and anxiety at times were so high that this does not begin to cover it, furthermore, the money only came through because I involved energy watch on both occasions. I am DISGUSTED that they throw compensation out rather that tackle the inherent problems of incompetance and maladministration. So stressful has this been that, as a non-complainer usually, I have established a petition to Downing St to try to get some governmental intervention. It covers incompetance in all utility companies, and you can sign it here:

http://petitions.pm.gov.uk/powerforpeople/

So whilst compensation is nice to have (who doesn't need the cash these days?) I seriously would much rather not have the problems to begin with!!

olly300

Breville- £30 kettle - brought for £20 - stopped working nine months into using it. Send it back- cost about £6 - and 3 weeks later a white van drew up, got a ring at the door bell and a mystery package. It was a new kettle cheapest shop price £57. (I had been considering buying a new kettle but couldn't find any I liked so paid the postage to try and get the same one again.)

Homechoice- everytime I have a query if I put through to technical support and the guy on the other end is extremely rude to me because it is not his area of the business, I go through to customer services and complain. So far I have got 3 free months of them. And the technical support guys are learning to be polite which is all I want.

Various snack companies i.e. crisps, chocolate bars - products not up to standard like too much wafer in a kit-kat, so sent them back and got lots of vouchers which more than cover postage and the cost of the item.

Debenhams Online- chased me for 2 months because they thought an item of furniture I had ordered hadn't been delivered when in fact the courier had phoned me twice- once to apologise about delayed delivery and the other time to arrange delivery.

katiepoppycat wrote: »

Tchibo home shoppping - avoid like the plague! ORdered an item in january that should have been delivered in a fortnight to an address that always has a resident. Range about 6 times and waited an average of 20 minutes to be put through. Each advisor was deeply apologetic and promised a callback that never materialised. They finally blamed the carrier,

Unfortunately with online shops like La Redoute, Tchibo and Debenhams they do use independent couriers who operate out of a white van. So if they are no good then you don't get your stuff. :mad: However so far I've been lucky with all. (I've noticed the La Redoute, Tchibo and Next delivery man where the same person for me.)

katja

anyone had any luck with compensation from BT? been put on hold for total of more than 20 hoursto get reconnected....they acknowledged it is their mistake and I should never have been cut off in the first place...they have now referred the issue to open reach who will call me back supposedly. i have been waiting for weeks and weeks.

argh at the end of my tether
katja

sharpy2010

stephenandlynn wrote: »

I recently had a fault on my BT line and asked them to transfer incoming calls to my mobile (at their expense). When the next bill came through I had charges of £4.70 (£5.52 incl VAT) so I asked for this to be refunded. They agreed and then sent a cheque for £5.04. I rang for an explanation as to why they had deducted 48 pence. They had no reason and said they would send this by cheque. Shortly afterwards a cheque for £56.40 arrived. I can't be bothered to tell them they are wrong a thrid time!

No, you wouldn't, would you. How thoroughly dishonest.

sharpy2010

plane_boy2000 wrote: »

My partner

You are obviously