Tesco have overcharged me

tesuhoha

Looks like youve done really well since January. Well done.

domestic_goddess

A refund is processed different to a debit. A debit goes through straight away as it needs to be authorised and it will be held on your bank account as an outstanding authorisation for up to seven days (usually a lot less) until the companies claim the funds, but a refund can take up to seven days to show on your account from the day it is processed. Daft I know but thats why a refund takes longer than a debit.:mad:

Hope this helps explain why it took so long, even if it cant help you get the money back quicker, what ever happens now I would write a letter to your local stores manager and ask for compensation ( they must be able to add points on at their discretion!!!).

I am glad it sounds as though your day is getting a bit better though.
:beer:

Emmzi

Hmm. Asda seem to have a better system. They don't debit me until after they've delivered. AND if they have to sub something for a higher priced item, I still get it at the lower price.

beanielou

Would put you right off
I always thought that refunds went through the system more quickly

duncans-mum_2

beanielou wrote:

Would put you right off
I always thought that refunds went through the system more quickly

I'm afraid not. Its the great British banking system remember!

milliejon

I usually get an email confirming the amount will be added back onto the account.

Have you had this?

GreenFingers_2

tesuhoha wrote:

My post has just been and its very disappointing. It sounds daft but I was hoping for credit card bills so that I could enter on the spreadsheet how much our debt has reduced. That is the kind of thing I look forward to nowadays and what gives me the most pleasure. Pathetic isnt it?

Hee hee...that made me really laugh.... :rotfl: Im glad I was'nt holding my cup of tea at the time

Dipak

sickofhavingnomoney wrote:

A refund is processed different to a debit. A debit goes through straight away as it needs to be authorised and it will be held on your bank account as an outstanding authorisation for up to seven days (usually a lot less) until the companies claim the funds, but a refund can take up to seven days to show on your account from the day it is processed. Daft I know but thats why a refund takes longer than a debit.:mad:

Hope this helps explain why it took so long, even if it cant help you get the money back quicker, what ever happens now I would write a letter to your local stores manager and ask for compensation ( they must be able to add points on at their discretion!!!).

I am glad it sounds as though your day is getting a bit better though.
:beer:

One thing which I didnt find out until recently, i brought something from Tesco (cant remember what it was) but it was BOGOF offer and on the tills they when through as 2 full priced products. I took my reciept to CS and not only did they correct the error but they refunded me the full price of the product and let me have both for free!!!! that is what i call a result!!!

I got chatting to the lady in CS and she said that is store policy to give the product free if the mistake is the stores. I havent read up on anything but it might be worth looking into to see if you can get you shopping for free as they are at fault.

Hope this helps

tesuhoha

Tesco usually takes ages to debit me after theyve delivered.

black-saturn

Last time I did an online Tesco shop they didnt deliver about £10 worth of the stuff I ordered but they also didnt charge me for something. It must have been a computer error at their end or something and half my shop didnt arrive. But seeing as they also didnt charge me for it I let it go, did my shop in Iceland and said to myself I won't shop online at Tesco again. As well as that I like to browse all the reduced stuff and you can't do that whilst shopping online.