hi can some on please help

misgrace

Be interested to know where in Turkey you went and the name of the hotel, my sister, BIL and 2 kids had a terrible time in Turkey, they said it was hell on earth.

Pollycat

Actually, pinkgirl, miamoo makes a very good point about your complaint form.

As you say you spoke to the rep about (presumably) the hotel room carpet, dirty bathroom and lack of towel change, why didn't you put in a complaint form at that time?

miamoo

I have only ever complained about a holiday once, and we were offered an alternative hotel straight away, lots of people (I'm not saying you ) complain amongst themselves but never actually tell the rep.
If you dont tell them in resort then you dont have a case.

pinkgirl2009

yes i told the rep and same here never complain about hoildays we had allways good one and no probbs or just put up with it. i have done my letter and going to take it to tc tomorow. it was a hotel in marmaris starting with a k y .
dont want to name this hotel but might be the same one

Diamond_Olly

You have to complain to whoever you booked it through in the UK. If you booked direct with a tour operator, complain to them. If you booked through a travel agent, complain to them. Put your complaint in writing and keep a copy. If posting, send by recorded delivery. If delivering by hand, ask them for a signed and dated receipt. Make the complaint detailed and include photos if possible. You will get an acknowledgement within 28 days and they will respond to you after that.