hi can some on please help

pinkgirl2009

hi i have just been on hoilday to turkey with my daughter whos 4 years old.
the hotel was alc the hotel should have been 4 star but the travel agent give it 3 star.
The food was realy poor and cold turkey and cold chicken and reused all the time the only thing we had to eat was bread as the food was realy nasty. i would not let my dog eat this crap and there were cats all over the place and dinner tables .
in the book it says kids club but was not there as we was told its the end of season. as for the hotel room mankey carpet and dirty bathroom that had urine stains all over the floor tiles. and never got a towel change at all. even after tell the rep. what can i do regs to this the staff was nastsy to my daughter and useing bad lanague to her.:eek: nice staff of them.
what can i do . i did how ever put it in a comp form and gave it the rep on the bus going home. can some one help point me in the right please to complain... thank you x

dmg24

Did you complain prior to leaving? If so, what did the rep say?

pinkgirl2009

the rep said nothing at all just thanks for the form.
i will be leaving a bad report on tripadvisor. i did read about this hotel before i went and it said good a\nd bad things so i found it all bad. but i dont allways belive trip advisor.

dmg24

So you did not advise of the problems before leaving?

pinkgirl2009

yes i did.. but it was like talking to a wall

pinkgirl2009

can anyone else help me with this please oxo

Pollycat

Although you've completed a complaint form in resort, I'd write (don't telephone or email) to the company head office (it should be on your documentation or you can google it) and detail the problems you had.

Keep it brief, to-the-point and unemotional.
Don't, for example, write that you would not let your dogs eat 'this crap'.

costapkt

pinkgirl2009 wrote: »

can anyone else help me with this please oxo

Try HolidayTravelWatch they deal with complaints and will give you advice.

saveapenny

go to this site http://www.holidaytruths.co.uk/viewforum.php?f=49 you will get proper advice there on what to do next

r18rws

Proper advice is to send a complaint to the travel agent/tour operator so they are aware of the issues and can respond. Do it promptly, keep the letter to the point, civilised, and in sensible english.

No need to do anything else apart form that at the moment. You shoudl expect an acknowledgment within a couple of weeks and a reply in around a month.

The form completed in resort probably tells you to do this, as the forms don not usually generate any kind of reply.

Hope that helps

miamoo

I dont think you will get anywhere to be honest, the conditions state that you must put a complaint form in while you are still in the resort, as soon as you have a problem, this gives them chance to offer you alternative accomodation.
You cant hand them the form on the bus home and expect your money back!