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Familiar with Ryanair? Please Help...

I thought i was 'familiar' with Ryanair, -i am a regular customer, however i have encountered my first issue with them... & knowing the rep of there famous customer service i dont know how to try & put it right.

Would be much appreciated if somebody here could offer me advice:

So yesterday i tried to book a one way flight to Stansted. At the final stage i received an error message. Having had this before i knew the transaction could have through and so i left it for the night. Checking back today i am very confused as to what has happened...

Firstly i received an email with baggage restictions with a confimation no. telling me the booking has went through.

I logged into 'Manage my booking' to view my flight. It showed me my iteniery but it stated the flight status was 'not confirmed' and would not be confirmed until i receive a confirmation email.

Later on i checked again and i had received a confirmation email however the financial details seemed odd:


From Glasgow (Prestwick) (PIK) to London Stansted (STN)
Sun, 08Nov09 Flight FR 416 Depart PIK at 07:45 and arrive STN at 09:00

PASSENGERS

1. MR ***** ******* ADT


PAYMENT DETAILS

********15.99 GBP Total Fare

*********0.00 GBP Taxes, Fees & Charges

********31.98 GBP
Total Paid

It appears i have been charged double the amount, and the confirmation clearly states one passenger so it contridicts itself.

I logged into manage my booking again and the following 'not confirmed' msg was shown:

Booking Date Fri, Oct 30, 2009
Reservation Number ****
Status: Not Confirmed
Booking is not confirmed until you receive email itinerary


But i have received my iteniery??

Even more confusing is the finacial details on manage my booking:

Glasgow (Prestwick) (PIK) to London Stansted (STN) 15.99 GBP
Fees, Services and Travel Insurance
Total Payment Amount
Excluding handling fee 15.99 GBP


Payment 1: confirmed
Cardholder Name MR P *******
Card Number VE: XXXXXXXXXXXX6060
Payment Amount 15.99 GBP

Payment 2: confirmed
Cardholder Name MR P *******
Card Number VE: XXXXXXXXXXXX6060
Payment Amount 15.99 GBP
Amount Paid 31.98 GBP
Amount Due -15.99 GBP


It appears i have been charged twice. I called the bank and they confirmed two payments from Ryanair are pending on the account. How have they charged me twice when i did not put it through twice....

Even worst is as this flight is next week i want to have a confirmed seat/price and i dont know how i can rectufy this...

I also want my £15.99 -it is a pet hate of mine to pay for something for somebody elses mistake.

What should i do now??
«1

Comments

  • You should call the call centre and get them to sort it out.

    Ryanair are in fact very good at sorting this sort of thing out.
    From Poland...with love.

    They are (they're)
    sitting on the floor.
    Their
    books are lying on the floor.
    The books are sitting just there on the floor.
  • Ill call tomorrow(hope they are open at the weekend). Whats the best number to call? I have heard it can be hard to get the right person on the phone.

    What a hassle...

    I want my money back, but more importantly i want a seat on the upcoming flight!!
  • pazza2000
    pazza2000 Posts: 569 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    I am going to need to contact them i think, -i dont think they are open until Monday unfourtunately.

    As my flight is next Sunday i want to get it sorted soon as possible -seats sell out on this route or the price rockets during the week before!!

    I have been charged twice for this as showing online today, my flight status is still showing as not confirmed(even though i have receivied the Iteniery) which makes it all the more confusing. I have just now tried to check in online and i get a message that money is still owed on the flight so i can not proceed unless i conact them.

    ....So its the phone call on Monday. Who should i call -no number was given.
  • Crabman
    Crabman Posts: 9,940 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    pazza2000 - go to http://www.saynoto0870.com and search for Ryanair which will hopefully help you avoid the premium rate charges on Ryanair's 'customer service' number.

    It'll probably throw up an Irish number (+353) so you can then use MSE's International Callchecker to find the cheapest way to call. :)
  • pazza2000
    pazza2000 Posts: 569 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Thanks Crabman.

    What a hassle. Never dealt with there customer service before, however what with this clearly being an error on there part(one that they would wish to rectify also) -then hopefully i will experience a friendly call with a quick resolution.

    Many thanks
  • budgetflyer
    budgetflyer Posts: 5,949 Forumite
    Crabman wrote: »
    pazza2000 - go to http://www.saynoto0870.com and search for Ryanair which will hopefully help you avoid the premium rate charges on Ryanair's 'customer service' number.

    It'll probably throw up an Irish number (+353) so you can then use MSE's International Callchecker to find the cheapest way to call. :)

    On the odd occasion when I have a problem (with anything - not just Ryanair !) the PRIORITY IS TO GET IT SORTED FAST. That means phoning the number they give you to get it sorted, not messing around with call diverts + alternative numbers etc to save a few pennies.

    Ryanairs number to get it sorted is
    0871 246 0000. Its 10p per minute.It wont break the bank.
  • Crabman
    Crabman Posts: 9,940 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    On the odd occasion when I have a problem (with anything - not just Ryanair !) the PRIORITY IS TO GET IT SORTED FAST. That means phoning the number they give you to get it sorted, not messing around with call diverts + alternative numbers etc to save a few pennies.

    Ryanairs number to get it sorted is
    0871 246 0000. Its 10p per minute.It wont break the bank.
    I don't agree - if an alternative number leads to the same destination then why not use it?

    Incidentally a friend of ours had a technical problem with Ryanair's website and wasn't sure if a booking had been made. The people on the 0871 number advised they contact the 0906 number and claimed it was a 'local rate'.

    Of course Ryanair's definition of 'local rate' is £1 a minute for those of us in the real world.
  • pazza2000
    pazza2000 Posts: 569 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    .... there is a difference between 10p p/m and £1 p/m. What number is what? Ill need to look into it. Dont want the phone call the cost more than the flight.
  • For now the 0870 (or equivalent number +35312480856) will suffice.
    The premium rate one is more for time sensitive things.

    But do it now.
  • benjus
    benjus Posts: 5,433 Forumite
    Part of the Furniture 1,000 Posts
    On the odd occasion when I have a problem (with anything - not just Ryanair !) the PRIORITY IS TO GET IT SORTED FAST. That means phoning the number they give you to get it sorted, not messing around with call diverts + alternative numbers etc to save a few pennies.

    Ryanairs number to get it sorted is
    0871 246 0000. Its 10p per minute.It wont break the bank.

    Not sure I agree with this. Last time I called the Irish number I got straight through to a call centre representative - no menus or anything. Last time I tried the UK number I was presented with a load of menu options, many of which just told you to call the £1/min number. It might have changed since then, but spending a couple of minutes to find the cheap rate number doesn't seem like a bad idea.
    Let's settle this like gentlemen: armed with heavy sticks
    On a rotating plate, with spikes like Flash Gordon
    And you're Peter Duncan; I gave you fair warning
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