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Orange 'No 14 day return' contract.Help urgent!
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Since when did the 14 day limit not apply to a phone contract?0
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As noted earlier, there is no 'common law' or other requirement that provides a get out, HOWEVER if you have entered into a NEW contract (not an upgrade) you can still return the handset to the shop with 'lack of coverage' as a valid reason.
This is not stated publicly, but does exist as the networks wished to avoid a mandated exclusion that could seriously work against them, so it does not matter that you have good coverage at home, but not at the office - your ideal network is one that coverws both. You will have 14 days (the earlier the better) to return and if you have any hassle, ask to speak to the manager. The service is not fit for your specific purposes, and you need to return everything boxed up, and expect to pay for the services used and call made to date.0 -
What I never understand about people is this. Imagine you went out and bought a motor car. You register it, and drive it home only to find it drives beautifully, is economical, comfortable but doesn't fit in your garage. Would you really expect tha dealer to refund 100% of your money and take the car back?? Of course not.
So why, when there are only 5 different networks is it that difficult to find a friend to test the reception on the preferred network at your house? Even but a PAYG sim first. Of course it is not and that is why the networks don't tear up contracts when you go into a shop and sign one without having done the absolute basic homework first. You have now 3 years to live with the consequence of what is your own negligence and hopefully you won't make the same mistake again and maybe your misfortune may be of some help to anyone reading this thread.
You won't like my reply, but it is common sense.
Or at the very least use the coverage checker on their website? And why oh why agree to a 3 year contract? £36 isn't cheap now, it's going to seem lot more expensive in 3 years time as prices inevitably fall. That's just shy of £1,300 over 3 years.No free lunch, and no free laptop0 -
Or at the very least use the coverage checker on their website? And why oh why agree to a 3 year contract? £36 isn't cheap now, it's going to seem lot more expensive in 3 years time as prices inevitably fall. That's just shy of £1,300 over 3 years.
Where did you get £36 from? OP originally posted that it's £10 a month for 36 months, making it £360 over the 3 years. Also, coverage checkers only relate to outdoor coverage, and aren't accurate when it comes to indoor coverage.
That said, there's plenty of free PAYG sims from the networks, so there's not really any excuse for not having tried it before he commited to a contract of that length.0 -
had-enough-now wrote: »Where did you get £36 from? OP originally posted that it's £10 a month for 36 months, making it £360 over the 3 years. Also, coverage checkers only relate to outdoor coverage, and aren't accurate when it comes to indoor coverage.
That said, there's plenty of free PAYG sims from the networks, so there's not really any excuse for not having tried it before he commited to a contract of that length.
Apologies, I misread the post. Not actually a bad deal then at a tenner (don't know what the phone is though)..or it would be if he could get any coverage...No free lunch, and no free laptop0 -
What I never understand about people is this. Imagine you went out and bought a motor car. You register it, and drive it home only to find it drives beautifully, is economical, comfortable but doesn't fit in your garage. Would you really expect tha dealer to refund 100% of your money and take the car back?? Of course not.
Thats a good analogy, its just that mobile signal is a measure of spectrum power (dB), and it is variable and affected by many factors, as above the coverage plots on the website are just for outdoor coverage. Whilst a car & garage width are constant physical measurements.
Whilst i don't argue taking it back isn't 100% fair as it is now used, it is however not fair the consumer can have no signal. I believe OFT were looking at forcing try before you buy on contracts, i.e. with use of a sim card, before the contract came into force and the actual contract phone given.Although no trees were harmed during the creation of this post, a large number of electrons were greatly inconvenienced.
There are two ways of constructing a software design: One way is to make it so simple that there are obviously no deficiencies, and the other way is to make it so complicated that there are no obvious deficiencies0 -
You have to consider the retailer's position re the hardware. Once that phone is taken out out of the box and switched on, it's second hand and it's value plummets. They can't then sell it as new, it has to go out for 'refurb' and then be sold as such. On a top-end phone that's a huge loss to them.No free lunch, and no free laptop0
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DarkConvict wrote: »Thats a good analogy, its just that mobile signal is a measure of spectrum power (dB), and it is variable and affected by many factors, as above the coverage plots on the website are just for outdoor coverage. Whilst a car & garage width are constant physical measurements.
Whilst i don't argue taking it back isn't 100% fair as it is now used, it is however not fair the consumer can have no signal. I believe OFT were looking at forcing try before you buy on contracts, i.e. with use of a sim card, before the contract came into force and the actual contract phone given.
I agree, but read the OP again It reads "I am very happy with the price,contract period and handset but since starting the contract I have discovered that the signal at and around my place of work is absolutely none and is also not good where I live"
Yes, signals can be variable, but that isn't what OP indicated in the original post. I was suggesting try before you buy, but with a separate phone/sim. How would you like it if you bought a phone from CPW or whoever on the understanding that it was a brand new phone only to discover it had been with 1 or more people and used for up to 14 days at a time?
Macman is spot on.0 -
I don't disagree a used item will devalue alot from been 'new' and would be a major loss for the retailer, i can guess this is why OFT wanted to bring in try before you buy on contracts, using a temp phone just to try the signal before handing over the real phone+contract.
You need to try and bring in a balance between retailer and consumer, a 24 month contract with no signal can cost a customers £100's , but so can a new handset becoming used (although these probably end up as insurance replacement handsets).Although no trees were harmed during the creation of this post, a large number of electrons were greatly inconvenienced.
There are two ways of constructing a software design: One way is to make it so simple that there are obviously no deficiencies, and the other way is to make it so complicated that there are no obvious deficiencies0 -
What I never understand about people is this. Imagine you went out and bought a motor car. You register it, and drive it home only to find it drives beautifully, is economical, comfortable but doesn't fit in your garage. Would you really expect tha dealer to refund 100% of your money and take the car back?? Of course not.
So why, when there are only 5 different networks is it that difficult to find a friend to test the reception on the preferred network at your house? Even but a PAYG sim first. Of course it is not and that is why the networks don't tear up contracts when you go into a shop and sign one without having done the absolute basic homework first. You have now 3 years to live with the consequence of what is your own negligence and hopefully you won't make the same mistake again and maybe your misfortune may be of some help to anyone reading this thread.
You won't like my reply, but it is common sense.
This is a real non-comparible metaphor. The garage as highlighted is non-variable and the garage is also not a service provided. Thanks for the uncontructive post !0
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