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upgrade returns need help please

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beanmuncha

beanmuncha Posts: 6 Forumite

29 October 2009 at 7:58PM in Mobiles

Hi all I'm with O2 thru CPW and upgraded last thurs to Nokia N96 but the phone is rubbish it lags and battery is useless compared to my N95 8gb can i return it and get N86 what are my rights? i'm getting conflicting reports. Just want to know where i stand before i ring them. Thanks in advance

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Comments

Jon_01 Posts: 5,915 Forumite

29 October 2009 at 9:23PM

I believe you have 7 days to change your mind with an upgrade...

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Littlemiss27 Posts: 237 Forumite

29 October 2009 at 10:03PM

Depends if you bought it instore or over the phone/web.

If bought instore then there is no cooling off period.

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