Got charged an extra £50

robt_2

downuno wrote: »

I heard the warning say that the call "MAY" be chargeable but I thought this was standard procedure for all 0800 calls, freephone or not. Then when I got to an operator, I specifically asked them, "Will I get charged for this phone call?" The reply I got was NO because it is a freephone number.

I understand that there are both chargeable and freephone 0800 numbers, I just expected the freephone numbers NOT to charge me. Who is to blame here? My network or the company I called?

Yourself for not knowing your contract and ignoring the warnings I'm afraid.

had-enough-now

neither ... Did you let the company you called know that you were calling off a mobile when you asked them if you were being charged? If you did and they still said no, then yes the would be in the wrong, but if you didn't specify you were calling off a mobile, then the answer of yes would have been right as they would have assumed you'd called off a landline. The network are not responsible as they made you aware that the call 'may' be charged, and you made the assumption that it didn't apply to you.

One of lifes little lessons I'm afraid.