Need help - fighting with o2...

dylan1273

No not the case at all, it was to do with o2's ordering system i placed the order which included a credit check, i gave them all my bank details and paid £87 towards the handset which they took,

Then i was given a delivery date on a order confirmation page which i printed!

i had an order reference number as well but what they do if their stock balance drops is rather than stick you on a back order they simply cancel your order !!!DUE TO NO STOCK!!! even though you have paid your money and had a credit check recorderd on your credit file!! this is a really shabby way to run a business!! so if your thinking of getting a phone from their website i would seriously think again! and any customer complaints they dont want to know either.

p.s apologies to the OP as it appears my problem with o2 has hijacked his thread somewhat.

gjchester

dylan1273 wrote: »

No not the case at all, it was to do with o2's ordering system i placed the order which included a credit check, i gave them all my bank details and paid £87 towards the handset which they took,

Then i was given a delivery date on a order confirmation page which i printed!

If you have a conformed date write to them, tell them you lost a days wages and see what they will do. If you don't write you'll never know. Don't phone it's loo easily dismissed, letters tend to have a better response.

Kilty_2

If you have proof of postage for your handset then the customer service advisor should be asking you to fax this in - if you can prove you sent it in then O2 will sort out a replacement.

Tell them it's in the returns process for faulty handsets under "has the handset been recieved by us?" (no) "can the customer provide proof of postage?":rotfl:

dylan1273

gjchester wrote: »

If you have a conformed date write to them, tell them you lost a days wages and see what they will do. If you don't write you'll never know. Don't phone it's loo easily dismissed, letters tend to have a better response.

I emailed the ceo himself or his email address anyway and explained what had happened and that i was given a delivery date etc, he passed it onto the rep who coudlnt give a hoot !! she explained the line manager who lied to me has been advised and that was that no further asistance in getting me the product!!! nothing she could do as its the system!

gjchester

dylan1273 wrote: »

I emailed the ceo himself or his email address anyway and explained what had happened and that i was given a delivery date etc, he passed it onto the rep who coudlnt give a hoot !! she explained the line manager who lied to me has been advised and that was that no further asistance in getting me the product!!! nothing she could do as its the system!

As I said WRITE don't email. Letters get logged and recorded, emails are easily passed around and ignored.

dylan1273

gjchester wrote: »

As I said WRITE don't email. Letters get logged and recorded, emails are easily passed around and ignored.

To be honest i think ive had a lucky escape from o2, if this is how they treat a long standing customer then i have no interest in dealing with them in the future and i certainly wont recommend them as a business worth dealing with to friends and collegues but will be sure to pass on my bad experience i have had with them and their customer relations

gjchester

dylan1273 wrote: »

To be honest i think ive had a lucky escape from o2,

Reading the forums everyone things this about there mobile company. None ever come out as a fantastic company from a customer service point of view.