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BT Monthly Bill Too Expensive.

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Comments

  • maveli
    maveli Posts: 590 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Probably b'cos of the poor training they are getting. PMed couple of the Reps to state how they calculate the pro-rating of line rental, but they keep ignoring my PMs.

    But the Reps are good for onething, they will ignore your post if they don't know the answer or don't have any explanations
  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    My apologies, 12pm Friday to 12pm Sunday is correct, thanks for pointing that out to me.

    Rodney
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • jizba
    jizba Posts: 174 Forumite
    It seems like I am currently out of contract, are there any better offers available to me at a more competitive rate, possibly even within BT?
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    No one can answer that without knowing your call requirements, since it appears you are already on the wrong tariff for your particular call usage.
    Best broadband deals will depend what exchange you are on and what LLU operators are available there.
    https://www.samknows.com
    No free lunch, and no free laptop ;)
  • Heinz
    Heinz Posts: 11,191 Forumite
    Part of the Furniture Combo Breaker Car Insurance Carver!
    jizba wrote: »
    It seems like I am currently out of contract, are there any better offers available to me at a more competitive rate, possibly even within BT?
    BT do offer discounts on BB and landline rental if you agree to renew for 12 or 18 months.

    I'm currently paying half price for BB and £9.25/month for landline after having phoned them.

    However, the basic excess cost you appear to have is calls. Are you using 18185 for your daytime and mobile calls?
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • jizba
    jizba Posts: 174 Forumite
    Heinz wrote: »
    BT do offer discounts on BB and landline rental if you agree to renew for 12 or 18 months.

    I'm currently paying half price for BB and £9.25/month for landline after having phoned them.

    However, the basic excess cost you appear to have is calls. Are you using 18185 for your daytime and mobile calls?

    No I am not using 18185.

    I use my phone line primarily for broadband access, and with a small number of calls each month as well.
  • Heinz
    Heinz Posts: 11,191 Forumite
    Part of the Furniture Combo Breaker Car Insurance Carver!
    My recommendation would be to use 18185 for all calls which are not 'free' under your BT calls plan (I expect that's all except weekend calls).
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    jizba wrote: »
    No I am not using 18185.

    I use my phone line primarily for broadband access, and with a small number of calls each month as well.

    You must be making more than a 'small number' of calls, or you would not be geting excess charges of over £13. If these are for daytime calls, then you need to switch to an Anytime tariff, which is about a fiver more.
    No free lunch, and no free laptop ;)
  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    Hello Jizba,

    Thank you for taking my call today, if you need anything further, send me a PM and I can contact you again.

    Regards
    Anne Louise
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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