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Virgin Mobile - Data Use - Charge Errors BEWARE
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I am on Pay Monthly (not sure if it affected PAYG) and after a little internet use got a text saying I had spend £200+ and account was suspended.
When I looked at my use it seemed to be charging me 48p per 30 seconds of use.
After emailing it turned out to be an error on there network for a couple of days...CHECK YOUR BILLS!!
COPY OF VIRGIN EMAIL
Tuesday, 20 October, 2009 2:15 PM
From:
"The Team" [EMAIL="theteam@virginmobile.com"]theteam@virginmobile.com[/EMAIL]
To:
XXX
Hi
Thanks for your email to Virgin Mobile about your recent bill.
We appreciate you taking the time to write to us about this.
We understand that you're worried about your bill being higher than you expected, so we'd like to clear up any confusion for you.
After looking through your call history, we can confirm that the charges are incorrect.
Between the 12th October 09 and the 14th October 09, we did have problems with incorrect charges for data usage.
This has all been resolved now, so when you use it again it will charge you correctly.
The great news is because it was an error on our side, we have credited your account back with £169.06.
We hope this information has cleared up any confusion.
If there's anything else we can help you with, just reply to this email. You can also give us a call on 789 from any Virgin Mobile phone – it's just 10p, no matter how long you talk for. Or, you can call us on 0845 6000 789 from a fixed line phone. These calls are charged at local rate.
Kind regards,
Kelly Galliers
Virgin Mobile
When I looked at my use it seemed to be charging me 48p per 30 seconds of use.
After emailing it turned out to be an error on there network for a couple of days...CHECK YOUR BILLS!!
COPY OF VIRGIN EMAIL
Tuesday, 20 October, 2009 2:15 PM
From:
"The Team" [EMAIL="theteam@virginmobile.com"]theteam@virginmobile.com[/EMAIL]
To:
XXX
Hi
Thanks for your email to Virgin Mobile about your recent bill.
We appreciate you taking the time to write to us about this.
We understand that you're worried about your bill being higher than you expected, so we'd like to clear up any confusion for you.
After looking through your call history, we can confirm that the charges are incorrect.
Between the 12th October 09 and the 14th October 09, we did have problems with incorrect charges for data usage.
This has all been resolved now, so when you use it again it will charge you correctly.
The great news is because it was an error on our side, we have credited your account back with £169.06.
We hope this information has cleared up any confusion.
If there's anything else we can help you with, just reply to this email. You can also give us a call on 789 from any Virgin Mobile phone – it's just 10p, no matter how long you talk for. Or, you can call us on 0845 6000 789 from a fixed line phone. These calls are charged at local rate.
Kind regards,
Kelly Galliers
Virgin Mobile
PLAY GOOD!
trolls and abusers will simply be added to my ignore list - you can do it too! its under USER CP
forums.moneysavingexpert.com/profile.php?do=IGNORElist
trolls and abusers will simply be added to my ignore list - you can do it too! its under USER CP
forums.moneysavingexpert.com/profile.php?do=IGNORElist
0
Comments
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I'd want some compensation too for your time and effort0
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My OH also got charged for her data even though it was included! hers was only around £10!:beer:In My 'Permanant' Pre-Masters Gap Year :beer:
'Married' Apple Fan and Proud With 16 ConversionsI am not affiliated with any company except the one for whom I work!
0 -
im just going through this myself at this moment and wonder if it could be the same error??????
ive been charged 48p per 5 minutes up to £64 worth of charges - seems my mobile and my virgin laptop were connected somehow and as i was using my laptop it was also being used on my mobile - not sure how this happened.............
im hoping they will waive the charges cos i already pay for broadband with them...0
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