MSE News: Barclays customers face delays following system error

Former_MSE_Guy
Former_MSE_Guy Former MSE Posts: 1,650
I've been Money Tipped! Newshound! Chutzpah Haggler
Forumite
edited 26 October 2009 at 5:17PM in Budgeting & bank accounts
This is the discussion thread for the following MSE News Story:

"It has led to huge queues in some branches and at ATMs, and reports of customers being unable to log into their online banking or unable to access telephone banking ..."

OfficialStamp.gif
«134

Comments

  • wizk1
    wizk1 Forumite Posts: 911
    Part of the Furniture 500 Posts
    Forumite
    Doesn't really surprise me to be honest. Barclays has (in my opinion) THE WORST on-line banking system of all UK banks. Very unintuitive to use, and that is when it works. For years now, their constricted IT infrastructure has been unable to handle customer requests at peak times during the day. And this is exceptionally poor around the 1st of each month. I've moved my banking to another institution with a RELIABLE on-line banking system for this very reason.
  • BenL
    BenL Forumite Posts: 3,189 Forumite
    June - http://news.bbc.co.uk/1/hi/business/8103271.stm

    July - http://news.bbc.co.uk/1/hi/business/8171421.stm

    and now this in October.

    Seems to have quite a few failures
    I beep for Robins - Beep Beep
    & Choo Choo for trains!!
  • dwichmann
    dwichmann Forumite Posts: 67 Forumite
    wizk1 wrote: »
    Doesn't really surprise me to be honest. Barclays has (in my opinion) THE WORST on-line banking system of all UK banks. Very unintuitive to use, and that is when it works. For years now, their constricted IT infrastructure has been unable to handle customer requests at peak times during the day. And this is exceptionally poor around the 1st of each month. I've moved my banking to another institution with a RELIABLE on-line banking system for this very reason.

    i couldnt disagree more, i find the online service excellent and since the introduction of Pinsentry (well over 12 months ago) they have had no reported cases of online banking fraud. How many other banks can claim that.

    Personally i have also found the online service to be quick and easy to use. Its one of the reasons ive stayed with Barclays
  • Paul_Herring
    Paul_Herring Forumite Posts: 7,480
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Forumite
    wizk1 wrote: »
    Doesn't really surprise me to be honest. Barclays has (in my opinion) THE WORST on-line banking system of all UK banks.

    I have to disagree with you.

    I was a customer for less than a day after I discovered Abbey's Internet Banking offering - more than 1/2 the links wouldn't work on their site (that, and their inability to send out transfer forms for ISAs.)

    I regularly use Barclays, LTSB, HBOS, Egg, Amex and Nationwide, and I've found Egg to be the worst when it comes to uptime.
    Conjugating the verb 'to be":
    -o I am humble -o You are attention seeking -o She is Nadine Dorries
  • wizk1
    wizk1 Forumite Posts: 911
    Part of the Furniture 500 Posts
    Forumite
    dwichmann wrote: »
    i couldnt disagree more, i find the online service excellent and since the introduction of Pinsentry (well over 12 months ago) they have had no reported cases of online banking fraud. How many other banks can claim that.

    Personally i have also found the online service to be quick and easy to use. Its one of the reasons ive stayed with Barclays
    I've found that more of a hindrance than anything else. When I want to use online banking, I don't have the device at hand. So I either have to ring, or wait until I get home. So much for instant access!
  • Cash_Flow
    Cash_Flow Forumite Posts: 1,103 Forumite
    wizk1 wrote: »
    I've found that more of a hindrance than anything else. When I want to use online banking, I don't have the device at hand. So I either have to ring, or wait until I get home. So much for instant access!

    You don't need to use the PINsentry device to access your account. The device is only required if you wish to make bank transfers or payments outside of the Barclays group;)
  • book12
    book12 Forumite Posts: 2,557 Forumite
    wizk1 wrote: »
    I've found that more of a hindrance than anything else. When I want to use online banking, I don't have the device at hand. So I either have to ring, or wait until I get home. So much for instant access!

    Could you ask to be downgraded so that you don't need PINsentry to log in?

    When I first opened my account, I don't need a PINsentry to login, but there was an option for me to upgrade though.
    Cash_Flow wrote: »
    You don't need to use the PINsentry device to access your account. The device is only required if you wish to make bank transfers or payments outside of the Barclays group;)

    I tried to transfer money from my Barclays account to another person's Barclays account. It said I need a PINsentry device to do this. :confused::huh:
  • luxor4t
    luxor4t Forumite Posts: 11,125
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Forumite
    I've been a Barclays account holder for ten years & my account is invariably in credit.

    I went to the nearest cashpoint (Lloyds) this morning to withdraw cash....then I tried the next (Nat West) ...then the next (local shop) ...then I had to give up.

    Due to this c*ck up I had to borrow money from a friend to get to my hospital appointment today.

    Thanks, Barclays. I think you just lost a customer.
    I can cook and sew, make flowers grow.
  • book12
    book12 Forumite Posts: 2,557 Forumite
    luxor4t wrote: »
    I've been a Barclays account holder for ten years & my account is invariably in credit.

    I went to the nearest cashpoint (Lloyds) this morning to withdraw cash....then I tried the next (Nat West) ...then the next (local shop) ...then I had to give up.

    Due to this c*ck up I had to borrow money from a friend to get to my hospital appointment today.

    Thanks, Barclays. I think you just lost a customer.

    No need to close a bank account with Barclays, just for the small/rare mistake. :o These kinds of mistake rarely happens to banks, including Barclays. At least they fix it asap though.
  • mackers8923
    mackers8923 Forumite Posts: 196 Forumite
    I hope all the people who have had problems today charge barclays £39 for the trouble they have had!!!
This discussion has been closed.
Meet your Ambassadors

Categories

  • All Categories
  • 338.9K Banking & Borrowing
  • 248.7K Reduce Debt & Boost Income
  • 447.6K Spending & Discounts
  • 230.8K Work, Benefits & Business
  • 600.9K Mortgages, Homes & Bills
  • 171.1K Life & Family
  • 244K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards