MSE News: Barclays customers face delays following system error 26 October 2009 at 3:30PM edited 26 October 2009 at 5:17PM in Budgeting & bank accounts 33 replies 3.6K views

Former_MSE_Guy

This is the discussion thread for the following MSE News Story:

"It has led to huge queues in some branches and at ATMs, and reports of customers being unable to log into their online banking or unable to access telephone banking ..."

Read the full story:
Barclays customers face delays following system error

wizk1

Doesn't really surprise me to be honest. Barclays has (in my opinion) THE WORST on-line banking system of all UK banks. Very unintuitive to use, and that is when it works. For years now, their constricted IT infrastructure has been unable to handle customer requests at peak times during the day. And this is exceptionally poor around the 1st of each month. I've moved my banking to another institution with a RELIABLE on-line banking system for this very reason.

BenL

June - http://news.bbc.co.uk/1/hi/business/8103271.stm

July - http://news.bbc.co.uk/1/hi/business/8171421.stm

and now this in October.

Seems to have quite a few failures

dwichmann

wizk1 wrote: »

Doesn't really surprise me to be honest. Barclays has (in my opinion) THE WORST on-line banking system of all UK banks. Very unintuitive to use, and that is when it works. For years now, their constricted IT infrastructure has been unable to handle customer requests at peak times during the day. And this is exceptionally poor around the 1st of each month. I've moved my banking to another institution with a RELIABLE on-line banking system for this very reason.

i couldnt disagree more, i find the online service excellent and since the introduction of Pinsentry (well over 12 months ago) they have had no reported cases of online banking fraud. How many other banks can claim that.

Personally i have also found the online service to be quick and easy to use. Its one of the reasons ive stayed with Barclays

Paul_Herring

wizk1 wrote: »

Doesn't really surprise me to be honest. Barclays has (in my opinion) THE WORST on-line banking system of all UK banks.

I have to disagree with you.

I was a customer for less than a day after I discovered Abbey's Internet Banking offering - more than 1/2 the links wouldn't work on their site (that, and their inability to send out transfer forms for ISAs.)

I regularly use Barclays, LTSB, HBOS, Egg, Amex and Nationwide, and I've found Egg to be the worst when it comes to uptime.

wizk1

dwichmann wrote: »

i couldnt disagree more, i find the online service excellent and since the introduction of Pinsentry (well over 12 months ago) they have had no reported cases of online banking fraud. How many other banks can claim that.

Personally i have also found the online service to be quick and easy to use. Its one of the reasons ive stayed with Barclays

I've found that more of a hindrance than anything else. When I want to use online banking, I don't have the device at hand. So I either have to ring, or wait until I get home. So much for instant access!

Cash_Flow

wizk1 wrote: »

I've found that more of a hindrance than anything else. When I want to use online banking, I don't have the device at hand. So I either have to ring, or wait until I get home. So much for instant access!

You don't need to use the PINsentry device to access your account. The device is only required if you wish to make bank transfers or payments outside of the Barclays group;)

book12

wizk1 wrote: »

I've found that more of a hindrance than anything else. When I want to use online banking, I don't have the device at hand. So I either have to ring, or wait until I get home. So much for instant access!

Could you ask to be downgraded so that you don't need PINsentry to log in?

When I first opened my account, I don't need a PINsentry to login, but there was an option for me to upgrade though.

Cash_Flow wrote: »

You don't need to use the PINsentry device to access your account. The device is only required if you wish to make bank transfers or payments outside of the Barclays group;)

I tried to transfer money from my Barclays account to another person's Barclays account. It said I need a PINsentry device to do this. :huh:

luxor4t

I've been a Barclays account holder for ten years & my account is invariably in credit.

I went to the nearest cashpoint (Lloyds) this morning to withdraw cash....then I tried the next (Nat West) ...then the next (local shop) ...then I had to give up.

Due to this c*ck up I had to borrow money from a friend to get to my hospital appointment today.

Thanks, Barclays. I think you just lost a customer.

book12

luxor4t wrote: »

I've been a Barclays account holder for ten years & my account is invariably in credit.

I went to the nearest cashpoint (Lloyds) this morning to withdraw cash....then I tried the next (Nat West) ...then the next (local shop) ...then I had to give up.

Due to this c*ck up I had to borrow money from a friend to get to my hospital appointment today.

Thanks, Barclays. I think you just lost a customer.

No need to close a bank account with Barclays, just for the small/rare mistake. These kinds of mistake rarely happens to banks, including Barclays. At least they fix it asap though.

mackers8923

I hope all the people who have had problems today charge barclays £39 for the trouble they have had!!!