BT Mobile broadband - Charges for emails

itbird_2

bit long sorry - wanted to upgrade my bt mobile as it was old etc socalled them up they dont do just mobile anymore you have to have BT mobile broadband with a htc handset so guy explained that my mobile bill would come down to 15 quid a month my home phone and broadband would increase by 10 quid a month, that was fine he said the mobile would have internet access etc i said i didnt want it for this just wanted a phone for calls and texting he said well you dont have to use that facility. so i signed up i think for 18months . this was i think about two months ago , today have received a bill for 90 quid - 60 was data usage, called them apparently it is for the emails that my handset is downloading every 30 mins - i didnt want it for this and i am so upset that i have to pay for all these emails which i didnt download myself there is an option when you go into them to download the rest of the message which i havent done. i want to talk to them about mis-selling i it was never explained that this would happen and i never wanted the emails anyway and specifically told the guy that it wasnt wanted. bt say that i am out of time to complain about mis-selling . does anyone have any clue what i should do or should i just accept it ? i enquired about terminating and she quoted me over 200 quid to get out of it . my allowance for this data usage is 10 mb per month, i dont use it for surfing just calls and texts. any advice very welcome

BT_company_representative

Hi Itbird,

I have sent you a PM regarding your BT Mobile account. Look forward to hearing from you shortly.

Thanks
Gail