confusing letter

jewls

hi

I have sent of a first stage letter to the abbey after i discovered that a had a ppi on a loan that we took out in 2005 i have a less than a year left on it. I sent this letter of on tuesday and both myself and my husband recieved a letter today, well it was a statement confirming what we have paid over the last year,, no mention of the letter i have sent to them or about reclaiming money. If i do not hear anything else from them how long do i wait before i send another one back to them

thanks for any replies

jewls

di3004

jewls wrote: »

hi

I have sent of a first stage letter to the abbey after i discovered that a had a ppi on a loan that we took out in 2005 i have a less than a year left on it. I sent this letter of on tuesday and both myself and my husband recieved a letter today, well it was a statement confirming what we have paid over the last year,, no mention of the letter i have sent to them or about reclaiming money. If i do not hear anything else from them how long do i wait before i send another one back to them

thanks for any replies

jewls

Hi there.;)

They have 8 weeks in full to respond, if you hear nothing at all by the time 8 weeks have passed, your entitled to take this to the financial ombudsman service (FOS).
You can send them a letter if they write back and do not uphold/resolve in your favour, normally they do give you the opportunity to write back, so basically until they do resolve this, wait for the final decision, the final response also should enclose details of the FOS.

Good luck and please keep us posted.
Cheers.

jewls

di3004 wrote: »

Hi there.;)

They have 8 weeks in full to respond, if you hear nothing at all by the time 8 weeks have passed, your entitled to take this to the financial ombudsman service (FOS).
You can send them a letter if they write back and do not uphold/resolve in your favour, normally they do give you the opportunity to write back, so basically until they do resolve this, wait for the final decision, the final response also should enclose details of the FOS.

Good luck and please keep us posted.
Cheers.

hi

not sure if i have posted this right, but recieved a letter from the abbey today, with the usuall things that they will look into it, they also want me to phone them? do i have to, and what do i do if they dont not come up with some sort of descision within the 8 weeks what should i do then


many thanks

di3004

jewls wrote: »

hi

not sure if i have posted this right, but recieved a letter from the abbey today, with the usuall things that they will look into it, they also want me to phone them? do i have to, and what do i do if they dont not come up with some sort of descision within the 8 weeks what should i do then


many thanks

Hi there

You do not have to do this if you don't want to, you could write back and tell them you want "all" correspondence in writing, in case you need to refer to this at a later date for some reason.

Just quickly write back and tell them you have already provided them with your letter and appreciate that they continue to investigate your complaint, and look forward to hearing from them by 8 weeks of your date on your original letter dated XX/XX/XXXX, also make them aware that you will only deal with this matter in writing.

However, if you decide to ring them, just make sure they don't try talking you into anything, good luck.;)
If you hear nothing then move your case on to the Financial ombudsman service (FOS), your entitled to do this if you hear nothing also.

marshallka

jewls wrote: »

hi

not sure if i have posted this right, but recieved a letter from the abbey today, with the usuall things that they will look into it, they also want me to phone them? do i have to, and what do i do if they dont not come up with some sort of descision within the 8 weeks what should i do then


many thanks

I think this is a new way of doing this and a faster way of completing complaints. I know that others on here have done this and won so its up to you. If you were definately missold and know your own reasons then i would think it would be ok and may speed up your personal complaint.

Good luck and keep us posted.

jewls

marshallka wrote: »

I think this is a new way of doing this and a faster way of completing complaints. I know that others on here have done this and won so its up to you. If you were definately missold and know your own reasons then i would think it would be ok and may speed up your personal complaint.

Good luck and keep us posted.

hi

well a bit of good news, i got full payment of the abbey i recieved the letter today, and my interest back totalling £1436.00 so i am very pleased and thanks for the help through this site


julie

jewls

di3004 wrote: »

Hi there

You do not have to do this if you don't want to, you could write back and tell them you want "all" correspondence in writing, in case you need to refer to this at a later date for some reason.

Just quickly write back and tell them you have already provided them with your letter and appreciate that they continue to investigate your complaint, and look forward to hearing from them by 8 weeks of your date on your original letter dated XX/XX/XXXX, also make them aware that you will only deal with this matter in writing.

However, if you decide to ring them, just make sure they don't try talking you into anything, good luck.;)
If you hear nothing then move your case on to the Financial ombudsman service (FOS), your entitled to do this if you hear nothing also.

hi

got all my money back from the abbey, plus the interest so no need for ombudsman, £1436.00 i am thrilled to say the least

many thanks

julie

marshallka

jewls wrote: »

hi

well a bit of good news, i got full payment of the abbey i recieved the letter today, and my interest back totalling £1436.00 so i am very pleased and thanks for the help through this site


julie

Brilliant news for you Jewls. :T:beer:

thechippy

Well done jewls,

Did you ring them in the end, or just keep it in writing?

di3004

jewls wrote: »

hi

well a bit of good news, i got full payment of the abbey i recieved the letter today, and my interest back totalling £1436.00 so i am very pleased and thanks for the help through this site


julie

Julie, this is fab news, well done hunni :T:T

Great work and Congratulations. :beer::j:j

jewls

thechippy wrote: »

Well done jewls,

Did you ring them in the end, or just keep it in writing?

yes eventually just to see what they had to say, they said a letter was sent out and told me what was on it,, i got the letter the next day was totally not expecting it so soon though i thought i would have to wait longer than that brill!!!


cheers