No Orange Service

minimoi

Hello people

Just wondered if it was only me or if others have had the same problem?

I have had no orange service since about 4pm this afternoon and it came back on at about half nine.

Can I claim for lost airtime? and whats the likely cause of this?

Thanks

Matt

qadri

minimoi wrote:

Can I claim for lost airtime?

YEH, RIGHT!!!! DOH!! :A

jnm21

Probably worth a call to CS in a polite then firm manner - they may give you a token guesture. Don't hold your breath though!

allymac123

I didn't have that problem in Edinburgh.

HugoSP

You may find that this was a problem due to your local mast. I was with Orange briefly last year and the mast went down for 2 weeks. Orange didn't know about it. I was the person who told them, so much for their technical support! This was confirmed when I drove some 3 miles to the nearest town and I could get perfect 2 way reception without any issues.

The problem in this case resulted in my being able to call people and I could hear them but they could not hear me.

I did argue with their Chief Executive's Office concerning this issue. I received a proportionate figure for the loss of use of the phone/network bor both contracts.

They offered to terminate the contracts after 6 weeks with no penalty provided I returned the phones. I took them up on this.

H