Need advice please on this 3 mobile contract!!

DScar_2

Hi everyone this is my first post. I dont know who else to ask and would appreciate any help with the following, I received a letter from 3 dated 02/10/2009 which said,
"Following a review of our internal accounting system, it would appear that a balance of £238.40 remains outstanding. The balance owingis in relation to an account you held with Three which was discontinued on 13/03/2008. It is possible that you may have not been contacted regardingthis outstanding balance for some time. This may be a result of previously failed attempts to contact you since the discontinued date or down to us recently locating you at a different address than that held at the point your account was discontinued."
Then is goes on to say that they want a reply within 20 days of the date of the letter or legal action will be taken, blah blah blah.
I can remember taking out the contract over 18 months in August 2006, but stopped using the phone (because it broke and I had no insuance) in July ish 2007 and never got a bill from them since June 2007, no communicaton whatsoever, I am still at the address I gave them when I took the contract out, so its not as if they haven't been able to find me. I would write to them but there is no address on the letter (surprise surprise) and I'm not gonna phone because I'm sure people know what ethinicity the person on the other end will be!
Any help will be greatly appreciated, take care for now and look forward to some replies!

Jon_01

When you stopped using the phoen in Aug 06 had the contract ended ? Did you tell 3 that you wanted to end the contract if it had ?

A broken phone isn't a reason to end a contract...

KSB235

My boyfriend has received the same letter today from 3 regarding a bill for £500 that was paid 4 years ago! I've posted about this lower down the forum but not received any replies yet. For more information on 3 I've found this page on another part of the forum -

forums.moneysavingexper.com/showthread.html?t=1111469

Sorry if the link doesn't work but it's a thread in the debt free wannabe's board talking about Red debt collection and 3 mobile and there is a lot of advice there. Let me know how you get on! I think 3 will haunt us forever they are the work experience of 'customer service' i have ever had in my life and i'm at my wits end as to what to do with them!!

cueone

Hi All

I have had endless problems with this crowd aswell they are thieves i would urge you to enter your comments on a long running forum subject "3 is the cheapest but is it the best"
i have had nothing but trouble from start to finnish and i have had to hand over money to three that i feel i have not recieved a service for aswell!!