problem with super market

macman

Why would you dump the 'set up' disks (I assume you mean the factory restore disks, as the laptop must have come with this system software already installed). These are your lifeline in the case of the OS getting corrupted. If you bought a new car, would you chuck away the spare set of keys?
I don't think the packaging is relevant here, the lack of restore disks is.
But if the laptop was in fact purchased in 4/10/08, then it's out of warranty anyway, assuming a one year one.
Why don't you post what the problem is, then people might be able to offer some advice to fix it (though lack of restore disks may make this tricky, depending on the problem).

ivan_dunne

Sorry people i put in the wrong date, i date that i got the item was 04/09/2009, so just over a month ago.

i called consumer direct as well, and their saying that i dont need the box or and discs cos the item is faulty.

juliescot

ivan_dunne wrote: »

Sorry people i put in the wrong date, i date that i got the item was 04/09/2009, so just over a month ago.

i called consumer direct as well, and their saying that i dont need the box or and discs cos the item is faulty.

As has already been suggested can you post what the problem is, I know you mentioned that it would boot in safe mode earlier? People may well be able help you fix it.

Did you not realise what the discs were when you disposed of them?

And why do you mention keeping stuff for a year when you only had it for over a month?

Donnie

I don't think that the supermarket's policy is ridiculous. It's standard practice to expect that after a certain amount of time, usually 28 days, only a repair or replacement is offered.
Before that, a refund is available. It is also usual that if you wish to claim a refund that you would need to return the product as you found it, or as close as can be.

Since you cannot, you cannot expect a replacement for an incomplete package. What should the supermarket do with your incomplete package?

So, now it's reasonable to assume that they have offered to send it off for repair, which you have refused.

Why is it that you think that they are being unreasonable?

You are keen to mention the Sale of Goods Act, but aren't so keen to accept your own responsibility. Are you telling us that you have 'lost' the discs that came with the machine? Within nine days?

Is this your first ever purchase? It makes sense to keep the original packing for a least the period of time that you might expect a refund in the light of a faulty item.

There is something dodgy about your case...at least that is the way it comes over here.

Did the package come with discs? Do you have them? Why would you not accept a replacement?

closed

Sounds like a software problem, reinstall windows from the restore partition if it has one.

davb

I think you need to be careful how hard you push here, as I think a lot will depend on who (and how) you speak to at the store.
The warranty will definately cover the the hardware, but possibly not the software build - as problems like this can be self inflicted eg virus/malware.

With computers, TV's etc, as most places like supermarkets do not have technicians instore, they will usually insist that you speak to their technical help line who will diagnose the problem and hopefully fix, or issue an RMA for you to return to the store with (for repair/replacement/refund).
The trouble here is that they will probably ask you to insert the startup disks to help with the repair. As you don't have them, they may ask you to pay for a new set to be sent out before they can continue. If you insist they take it away for repair without doing this, they may again charge you if it turns out to be a software issue, and the hardware tests ok.

Mike_J

To keep the packaging for a period of just over a month would appear to be reasonable. Like others have stated I also keep boxes for years in the loft. Your comments about "expect to keep the set upo discs for a year".....derrrrr...yes! Ive had my laptop for about three years and still have the original setup discks and also the additional restore discs that were created by myself. How about you chnage your letter to:-

Dear Sir

On xx/xx/xx I purchased a xxxxxxx whoich developed a fault on xx/xx/xx. I returned it to the store but they would not take the unit back as i did not have the original package. I had disposed of this as I was not expecting the item to develop a fault after such a short period of time and knew that I would not be returning the item. Unfortunately the set up discs may also have been disposed of with the package but I would be more than happy to accept a replacement unit without such items.

Simple, straightforward, to the point and non-antagonistic

Mike_J

As far as whether the fault is covered under warranty the "generally accepted principal" is that if the unit develops a fault with the software that was supplied with it at time of purchase, this WILL be covered by the warranty. Although its not stated specifically anywhere is an interpretation of a link from an interpretation ...etc

PsiDOC

Ivan,
The Laptop itself is not faulty. It's windows that is corrupted. You have confirmed that by saying.

ivan_dunne wrote: »

it starts in safe mode

This is easily repairable by yourself with a few simple steps but we need the setup discs so I suggest you get them back.
Psi.

As a footnote it's you, not 'u' and are not 'r' that makes you sound a little.. ermmm how can I put this? lacking in an education?

deano19690

I keep all boxes and paperwork for a few years too...

doesn`t everyone....