Letting agent and neighbour nightmare

solodanceparty

My neighbour likes to watch movies and play video games at full blast. 5 out of 7 days, all I hear is explosions for hours, and feel my walls vibrate. This goes on all day and all night up until 1am. I've complained to the letting agent about it at least 5 times and they've had chats with them.. But within 3-4 days of these chats, it's back up to full blast. I'm not perfect, I may listen to my music on a higher volume, but this is on a weekend during the day. Anyway. I read the tenancy agreement, and I think he's breaking it. It says, "Not to do or permit or suffer to be done in or on the property any act or thing which may be a nuisance damage or annoying to a person residing, visiting or engaged in lawful activity or the occupiers of the neighbouring properties. This makes no sense to me, what what I can gather, it does include making your apartment sound like a war zone with the level turned all the way up.
The agency refuse to do anything do actually stop this guy. We are calling the city council to see if they can do something, but my question to you all is; can I complain to someone about the letting agency? This problem has been going on all year, and I'm sick of it. I can't afford to move, and I shouldn't have to. I wouldn't mind if it were an every once in a while thing, because people aren't as quiet as mice, but not when it happens almost every single night.

Bennifred

The Environmental Health Department at your local council is the way to go.

solodanceparty

Bennifred wrote: »

The Environmental Health Department at your local council is the way to go.

I'm going to give them a call on Monday. I haven't had a chance, it's so insanely busy at work and I get home too late. But I'm making the time Monday.

I miss being able to relax without the sounds of bombs going off for hours. :eek:

barnaby-bear

solodanceparty wrote: »

I'm going to give them a call on Monday. I haven't had a chance, it's so insanely busy at work and I get home too late. But I'm making the time Monday.

I miss being able to relax without the sounds of bombs going off for hours. :eek:

Most councils have an out of hours noise nuisence service - keep calling them out at 1am to listen to it.... sets up a paper trail of the problem

Fire_Fox

You can e-mail Environmental Health at most councils. How have you the time to contact the letting agent but not the council?

Jowo_2

solodanceparty wrote: »

The agency refuse to do anything do actually stop this guy. We are calling the city council to see if they can do something, but my question to you all is; can I complain to someone about the letting agency?

Landlords are not responsible for dealing with neighbour disputes (though the legislation in Scotland for anti-social tenants tends to be stronger).

The Shelter website will have a section on how to deal with neighbourhood/environmental problems, including how you can take report the problem to the local council or take the neighbour to court. Also, have a look on your local council website which will also have good advice.

franklee

The landlord does have responsibilies. The property is an apartment and so should have a lease which states the nuisance type stuff the OP mentions. The landlord as an owner of the apartment will be subject to this. His tenants should be too so he should have attached the relevant clauses to the tenancy agreement. If the lease is being broken then the OP should complain to the freeholder / managing agent of the apartments and get the lease enforced. The landlord should make his tenant comply or evict him or the landlord could at worst extreme case be looking at losing the apartment for breaching the lease.

Fire_Fox

But it would be a lot easier for the landlord to evict the tenant for breach of lease due to noise if the problem has been reported to and monitored by the appropriate authority, i.e. Environmental Health! It's likely that EH will be able to get a result faster than the landlord/ letting agent.

franklee

Fire_Fox wrote: »

But it would be a lot easier for the landlord to evict the tenant for breach of lease due to noise if the problem has been reported to and monitored by the appropriate authority, i.e. Environmental Health! It's likely that EH will be able to get a result faster than the landlord/ letting agent.

Yes, I'd report it to EH as well. What I was disagreeing with is the landlords are not responsible bit from a poster above, as in an apartment they are subject to the long lease same as everyone else so should not ignore tenants who break the lease.

solodanceparty

Fire_Fox wrote: »

You can e-mail Environmental Health at most councils. How have you the time to contact the letting agent but not the council?

That's because I email the agency, after I get home, but didn't think about emailing the council. I would have called them on the phone.

solodanceparty

Jowo wrote: »

Landlords are not responsible for dealing with neighbour disputes (though the legislation in Scotland for anti-social tenants tends to be stronger).

The Shelter website will have a section on how to deal with neighbourhood/environmental problems, including how you can take report the problem to the local council or take the neighbour to court. Also, have a look on your local council website which will also have good advice.

Thanks, I'll send them an email. I didn't realise you could email them, as daft as that sounds. I always assumed you would call them.