Service Contracts with British Gas

Andyrey

Just a quick reply.
The T&C for Priority Service states....

8. You can use your Priority ResponseTM membership for the Central Heating Repair Service at domestic properties other than your home address, for example for family and friends. If you do use this service at another property, which is not your home address, we can not guarantee the next day service if the property is without heat and or hot water.

EneryExtra....
7.22 Moving home

EnergyExtra is non-transferable between properties. If you are moving, please notify us as soon as possible about any change of address so that we can assist you in cancelling your existing EnergyExtra agreement and taking out a new agreement in your new home.



I know the energyextra states 'moving home', but I understand it to mean that - unlike Priority - it is not transferrable to any other property... So I think there *may* be more differences we haven't found yet??


Yes, the "your system is not included on our servicing list." is worrying......

I have a French Boiler and a German Pump :rolleyes:

Cardew

Andyrey wrote: »

Yes, the "your system is not included on our servicing list." is worrying......

I have a French Boiler and a German Pump :rolleyes:

and your name sounds Russian;)

Gerrard_8_lfc

Energy Extra hence the name.. Its for Dual Fuel Customers. the 200 and 400 version gets them £20 credit a year... wow (better than nothing I suppose).

The part saying they can service it is at your own choice not everyone does have it serviced every year.

Wannabedebtfree

potatoblight wrote: »

Am looking into getting the bolier covered at the mo, from the Ts & Cs of the homecare product the following is stated.

5.9 PowerFlush™

We use our PowerFlush™ to clean the system to remove sludge and other waste from central heating systems.
If we recommend that your system needs cleaning through with PowerFlush™ we will charge you to undertake this work. Once it is finished, there will be no charge for any future PowerFlush™ work that may be needed, as long as you keep a continuous HomeCare 100, 200, 300 or 400™ agreement at that property. Our engineer will also advise you what other work is needed in order to avoid future problems. We may suggest you correct any design faults that might cause the problem to return, or offer you a different British Gas HomeCare® option.
When a repair is needed due to sludge (for example damage to pump, valves or radiators) and we have not already told you that you need to flush and clean your system with PowerFlush™ or a similar procedure, we will attempt to carry out a repair (excluding the use of PowerFlush™) and will do so at no extra cost.

Looks like from the initial outlay of £££ as long as you remain in the property and you continue with the plan there wont be any future cost for this.

Bonus - my get out of jail free card - BG fitted my boiler in 2003 and put a power flush in at the time of installation....

Andyrey

Wannabedebtfree wrote: »

Bonus - my get out of jail free card - BG fitted my boiler in 2003 and put a power flush in at the time of installation....

As long as you keep up a Homecare Plan with them!


I *think* that part of the boiler manufacturers conditions of guarantee when installing a new condensing boiler on an existing c/h system, is that the system *has* to be power flushed to ensure no sludge/bits of rust/crud gets into the very small bore pipes of the boiler...

andrewjf

Does anyone know if plumbing leaks are covered under the Energy Extra 50 plan? We currently have evidence of a leak, and the plan does specifically mention plumbing. Although what faults are covered/excluded is not clear.
Can anyone please clarify?

Gerrard_8_lfc

Yes but they will charge you £99 for the repair.

duggie1982

Andyrey wrote: »

As long as you keep up a Homecare Plan with them!


I *think* that part of the boiler manufacturers conditions of guarantee when installing a new condensing boiler on an existing c/h system, is that the system *has* to be power flushed to ensure no sludge/bits of rust/crud gets into the very small bore pipes of the boiler...

Sounds about right. In the T&C's I believe once you have PAID for a powerflush through British Gas then the rest are free. Dont think it includes the initial one as I believe its just a flush through the system not a powerflush (not sure about the difference)

Andyrey

duggie1982 wrote: »

Sounds about right. In the T&C's I believe once you have PAID for a powerflush through British Gas then the rest are free. Dont think it includes the initial one as I believe its just a flush through the system not a powerflush (not sure about the difference)

Yes, once BG has Powerflushed the system, if they think it needs it again in the future it will be free.
Difference between a 'flush' and a 'powerflush' (as far as I know) is that a 'flush' is just running water through the system and draining and re-filling a few times. A 'powerflush' is connecting equipment (pump etc) to various parts of the system and actually pumping cleaning chemicals through until the water is clear - And having Googled for powerflush, if any pipework/joints fracture/break during the powerflush its all down to the householder!

Recently, a BG employee - aquaintance of mine - Who is in the Energy Extra 50 plan had cause to call BG out (his system was in a state, valves seized, various leaks and wired incorrectly etc etc by a previous owner), he paid up the £99 only to be told by the engineers that they wouldn't touch it!!! His £99 was refunded and he had to get another plumber in at a cost of £500 to repair his system!!! Sorted in 5 hours BTW.
I think this is pretty disgusting, BG took on his system *without* an initial check (which I think is their perogitive) so I would have thought they would have to 'bite their tounge' as it were and get on and fix it? If it's down to the engineer to just refuse to do the work, what the hell are we paying for??

Oh yeah, we **STILL** haven't recieved any paperwork, T & C's, or 'Energy Pack' (a free electric power meter amongst other items we were promised) and that's after repeatedly phoning asking whats going on.... since signing up last November IIRC. Grrr...

dopester

Cardew wrote: »

The scheme I have been offered(and accepted) is called 'Energy Extra 50' and replaces 'Dual fuel Extra'(which was zero cost)

This is now CH, electrics, plumbing and drains repair for a fixed price of £99 (not £50 for plumbing)

I still have the zero-cost upfront 'Duel Fuel Extra' cover, at £99 per any repair for boiler or central heating. Got the neat little light-magnetic British Gas van with the BG Duel Fuel Extra repair telephone number attached to the front housing of our boiler.

I know my Duel Fuel Extra remains active because I can see it listed as active in the service section when logging into my BG account.

However Duel Fuel Extra doesn't cover to electrics, plumbing and drains repair... so one of the Energy Extra plans remains appealing to me... as we don't have any cover in force for any problems occurring with those.