BT complaints

Ady87

Has your old address been empty for the last 2 and a half years?

Is it just broadband you have been charged for, for the last 2 and a half years? Or line Rental too?

JR87

back in July my phone line went off, had to call up 2 or 3 times to get report the issues, each time the phone line started working for about an hour befor it went off again, sent a complaint via the website which i never received any responce to. due to this i stopped making payments as dont see why i should pay for a service i am not receiving.

yesterday i received a legal notice so decided to call up. the advised said the line had been cut off and that i owe outstanding monies, i asked for an update on the complaint and was advised he would speak to his manager and call back within the hour.

today i had to call back as that callback never come through. according to this advisor the line was only off for 17 days, bit of a difference from the 6 months its actually been of. i finally managed to get to speak to a manager who then proceeded to tell that they responded to my written complaint. this is the best 'they called us on the home number (the one that was not and still not working), we answered the phone (the one that was not and still not working) and told them the issue was resolved'.

how do i proceed with this, the manager told me they have a complaints department but its not customer facing. how they managed to develope a complaints team that is not customer facing is completely beyond me.

PLEASE HELP!!!

fuzzflyer

ben.verwaayan@bt.com..... Guess what? Not in use any more!

we have just been told we must cancel our 2 year contract and pay all the remaining fees because we were moving home and the sale fell through. hence we had no home to move the service to, we offered to carry on paying the fees until we find a property.. this was refused!
Mad surely, Insane certainly,, to add insult.. the promised mail bag was not sent so we left the equipment next door and flew to Spain......

carve

Shocking but no surprise that a thread entitled "BT Complaints" is now at 34 pages. I've only been with BT since Sept and I've lost count of the calls and letters I've had to send to get numerous problems fixed and still no help. Their staff are always rude and the last person to call me regarding a complaint didn't even read the letter I sent. I was thinking about increasing my broadband but I'm thinking I'd be better off with Virgin!

Heinz

fuzzflyer wrote: »

[EMAIL="ben.verwaayan@bt.com"]ben.verwaayan@bt.com[/EMAIL]..... Guess what? Not in use any more!

That's because he left the company 3½ years ago - in June 2008.

Having said that, Ben was very good at his job. He replied to an emailed complaint of mine within 5 minutes when I know he was in Australia!

Heinz

JR87 wrote: »

how do i proceed with this, the manager told me they have a complaints department but its not customer facing. how they managed to develope a complaints team that is not customer facing is completely beyond me.

http://bt.custhelp.com/app/contact_email/c/5642,5681

JR87

Heinz wrote: »

http://bt.custhelp.com/app/contact_email/c/5642,5681

sent a complaint via the website which i never received any responce to.

iv already tried that

disney_cjd

ian.livingston@bt.com

zoostationuk

Wish i had found this yesterday.

Short version

over 4 hours on the phone to BT
an engineer no show - even though i was told 5 time in the morning that he will be there
spoken to over 27 people in the space of 2 weeks
over £100 out of pocket due their incompetance
they offered me £30 but told them to stick it as i want to ensure that people know how bad they are.
They are sending me a Dead Lock letter and im taking it to the Ombodsman.
Now i have seen the email address about im going to send my original 4 page complaint on to him

Will see what happens next.

Will be leaving BT as soon as i can

PK

Quazi_2

What I can't understand with them (amongst many many other things) is how they can insist on you paying an "overcharged and inaccurate" bill because they made a mistake, and giving it back to you on your next bill three months later?

How on earth do they get away with practising that?

I have yet again been overcharged to the sum of £63.60, for them not honouring an offer, I've still been charged at the old rate (pre-offer) on my latest bill. I have spent 3 hours already this morning trying to sort this out, only to be told that I must pay the overpayment because the bill cannot be revised, when I will then get the overpayment back against my next bill!

That can;t be right can it?

My blood is currently still boiling!