MacDonalds---Free Coffee Refill, Or Not?

daveoc22

I hope someone can answer my question.

In the USA free refills with coffee in MacDonalds are standard.

I plucked up the courage and asked at two here that I visit and had different responses.

The first store immediately said yes while the second store looked at me as though I was mad and said they have never done that.

Does anyone have a definitive answer for the UK?

Thanks

Mods---if in wrong section please move as I wasn't too sure where to put this.

CHIMPER_2

Hay daveoc22.. im a newbie on here but feel atlast i can do some good and actually help someone!!

Unfortunatly, i used to work there (...shame and embarasment!!! :embarasse )
the correct answer is that they ARE supposed to give free 'top ups' but not total refills. It also depends on who serves you, a moody person can just give a top up but if you were like me, i was always dishing out full refills!!

Hope this helps

RhysG_2

right i used to be a manager at a UK mcdonalds, and it is mcdonalds policy here that you get one free refill with every cup of coffee, if they refuse ask to see a manager, and ask why you cant have your refill (and state the policy).

its more likely that if someone looks at you funny its just knowone has ever asked them to do it before. it is policy but its not one they publicise for obvious reasons.

dazzer68

mcd coffe is always too blimin' hot. i dont have time to drink two coffees after ive waited for the first to cool down.
ps whats the deal on soft drink refills? in the us the soda fountains are out in the restaurant and you can have free refills, ever see that happen here...nope thought not!

shandypants5

dazzer68 wrote: »

mcd coffe is always too blimin' hot. i dont have time to drink two coffees after ive waited for the first to cool down.
ps whats the deal on soft drink refills? in the us the soda fountains are out in the restaurant and you can have free refills, ever see that happen here...nope thought not!

Soft drink Free help yourself refills are all over the place in the USA, but they still offer you 3 different cup sizes and charge you accordingly.

tboo

dazzer68 wrote: »

ps whats the deal on soft drink refills? in the us the soda fountains are out in the restaurant and you can have free refills, ever see that happen here...nope thought not!

Hi
In Hull they have the drinks machine out in the restaurant and you just pay for the cup
Not seen it anywhere else though

LeeSouthEast

What are you doing in McDonalds in the first place

suzi_69

tboo wrote: »

Hi
In Hull they have the drinks machine out in the restaurant and you just pay for the cup
Not seen it anywhere else though

My local KFC has that, too. But again, not seen it elsewhere.....!

Melissa_x

I used to work ay McDonalds and it depeneded which manager was on. If they asked sometimes we would refill, but most of the time it was only for regulars.

daveoc22

RhysG wrote: »

right i used to be a manager at a UK mcdonalds, and it is mcdonalds policy here that you get one free refill with every cup of coffee, if they refuse ask to see a manager, and ask why you cant have your refill (and state the policy).

its more likely that if someone looks at you funny its just knowone has ever asked them to do it before. it is policy but its not one they publicise for obvious reasons.

Thanks Rhys,

I thought that would be the case but of course with no written policy there is no way of insisting. Next time I'm refused I think I'll take your suggestion and speak to the Manager.

And to LeeSouthEast the reason I'm in McDonalds having coffee is that, in my personal opinion, it tastes better than Starbucks, Costa etc.

LeeSouthEast

lol, fair comment Dave