Problem with natwest

allycat228

Hi, I had a cheque bounce on tuesday and the same one again on thursday of this week, i have been charged £35 for each bounce and £30 for going over my overdraft limit, i am sure that i read that natwest were changing their charges is this true?

stclair

allycat228 wrote: »

Hi, I had a cheque bounce on tuesday and the same one again on thursday of this week, i have been charged £35 for each bounce and £30 for going over my overdraft limit, i am sure that i read that natwest were changing their charges is this true?

Yeah they have see below link:

http://www.natwest.com/personal/current-accounts/g3/reduced-overdraft-charges.ashx

Id speak to lending regarding your issue.

Kavanne

yes they have but it only takes effect once your new charging cycle starts in Oct (...that makes sense) . What is your usual statement date?

allycat228

my statement came out today, thats why i was quite suprised

stclair

allycat228 wrote: »

my statement came out today, thats why i was quite suprised

What date did the payment bounce?

allycat228

monday and thursday this week

Kavanne

allycat228 wrote: »

monday and thursday this week

yep so technically the charges are on the old scheme then. The new scheme will start the day after your statement was produced.

allycat228

i was told the changes were on the 4th of this month

natweststaffmember

allycat228 wrote: »

i was told the changes were on the 4th of this month

The charging structure changed on 1st October 2009 but as Kavanne has explained as your statement date falls on 16th of the month then from now onwards the new charges apply. However, I think we are missing something. I think it is a business account because the charge is £35.00 for an unpaid item. Business accounts are unaffected by the changes. I hope you were charged £38.00 which is an unpaid fee
Charges come out 21 days after your statement date which I make to be 6th November 2009.
Is is personal or business account?

allycat228

personal account

benbranson

allycat228 wrote: »

monday and thursday this week

Go to your/nearest branch and say that the charges have changed as of the 1st October and that it isn't fair that you are charged more because your statement date is different. Ask to be refunded the difference between the £38 and £5 that you should have been charged (and difference with other charges).

If they refuse then ask them to check the charges update on their intranet system. Should tell them that they can refund the difference as a goodwill gesture in the event that a customer complains about this particular situation. HTH