Problem with natwest

bingy_burge

My experience with natwest is if your acc is well run and and you haven't been hit with charges b4 they will probably refund them.

If this isn't the first time you have incurred a charge they will probably so no way.

stclair

Extant wrote: »

Kavanne works for Natwest.

And can you say with 100% certainty that they won't? Do you work for Natwest customer relations?

I'd say you're naively believing a policy if you genuinely think that your complaints teams, faced with the statement of "refund these or I'll ask for six years' statements," won't be refunding the difference.

Just like Barclays doesn't refund Personal Reserve fees, right? Public relations, however you want to describe them, work very closely with legal and litigation. Considering that the banks are unlikely to be told to refund any charges automatically on the completion of the test case, any legal team with an ounce of competency will be actively working on policies to prevent claims coming to bear, which will include refunding the difference.

I work for natwest lending centre (we deal with charges). We had not one but two meeting regarding the new charges and it was briefed to us. That if customers asked for the difference to be refunded between the old and new charges basically the answer would be no. :eek:

stclair

natweststaffmember wrote: »

Can I ask what "refunding the difference" nonsense both you and StClair are talking about?

Under the litigation on the OFT test case, under the Unfair Terms in Consumer Contract Regulations 1999, any term that is deemed to be unfair in unenforceable in its entirety and ALL charges have to be refunded. The only issues will be whether that is to go back to July 2001, 1999, or 1995 since the Unfair Terms in Consumer Contract Regulations 1999 was making sure UK Law complied with EU regulations dating back to contracts from 1st January 1995.

Any charges that are deemed as being fair and it is the terms under which you are charged that have to be deemed as fair and not necessarily the price would be decided by a court. There is no deal and no negotiated settlement is legally binding if it has not been argued in court. The only negotiating will be how it will be repaid and timescales.
The argument is not necessarily relevant if the banks win the appeal in the Supreme Court, however.

Basically people think the bank will refund the different between the old and the new charges which just come into effect. The banks stance on it at the moment its a no unless they decide or get told different.

agsnu

stclair wrote: »

I work for natwest lending centre (we deal with charges). We had not one but two meeting regarding the new charges and it was briefed to us. That if customers asked for the difference to be refunded between the old and new charges basically the answer would be no. :eek:

Undoubtedly these meetings refer to historic charges (i.e. those incurred in September 2009 and earlier) - NatWest have no intention of reimbursing those. This thread is discussing the reimbursal of charges applied at the historic rates (i.e. £38 etc) to people's accounts *after* 1st October 2009 - which some people have encountered based on the fact that the NatWest systems only switch people over to the new charging scheme on their statement date.

These are clearly two different situations and it is unsurprising to me that there might be two different policies. It's also unsurprising to me that NatWest staff are incapable of coping with the nuances being discussed here.

stclair

agsnu wrote: »

Undoubtedly these meetings refer to historic charges (i.e. those incurred in September 2009 and earlier) - NatWest have no intention of reimbursing those. This thread is discussing the reimbursal of charges applied at the historic rates (i.e. £38 etc) to people's accounts *after* 1st October 2009 - which some people have encountered based on the fact that the NatWest systems only switch people over to the new charging scheme on their statement date.

These are clearly two different situations and it is unsurprising to me that there might be two different policies. It's also unsurprising to me that NatWest staff are incapable of coping with the nuances being discussed here.

I know it sucks dont it

natweststaffmember

agsnu wrote: »

Undoubtedly these meetings refer to historic charges (i.e. those incurred in September 2009 and earlier) - NatWest have no intention of reimbursing those. This thread is discussing the reimbursal of charges applied at the historic rates (i.e. £38 etc) to people's accounts *after* 1st October 2009 - which some people have encountered based on the fact that the NatWest systems only switch people over to the new charging scheme on their statement date.

These are clearly two different situations and it is unsurprising to me that there might be two different policies. It's also unsurprising to me that NatWest staff are incapable of coping with the nuances being discussed here.

THe charges after 1st October 2009 are specifically related to charging period or statement date. NatWest on their website clearly state that the new charges apply for the charging period so for example, if your charging period(statement date) is 1st October then for the new charging period the new charges apply. That means that in November is the first time that charges will go out under the new regime. If you are unfortunate to get the statement towards to end of the month then it will not be until december that the first charges under the new system goes out.