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non provision of services
jrterror_2
Posts: 27 Forumite
Hi, Just wondering what your thoughts are on a situation I have found my self in. On 23 Sept I rang BT and spoke to a man called Gary. I explained to Gary that we were in the process of moving home and would need to set up a landline at our new address. I asked a number of questions revolving around the fact that we really wanted to continue our subscription with Tiscali, but could not transfer our service to our new address. My original intention was to set up a landline with Bt and then transfer the service to Tiscali. However, the BT sales operative tried to tell me that Bt provided a better service than Tiscali and proceeded to tell me why. I then proved that Bt did not provide the services I wanted at a price I was willing to pay. These services were:
1. Calls (free weekend and evening), but with a line rental of £11.20 per month.
2. Unlimited broadband.
3. BT Vision with the Movie Package. Plus a reconditioned + Box for an additional one of payment of £15.
I agreed reluctantly to this offer and awaited the connection of this new service. However, I later received a letter that was supposed to confirm my order. It did not. Not only was there no details of the BT Vision within this letter, but also the details of the Broadband were inaccurate. According to this letter, I was going to receive the Option 1 Broadband not the Unlimited Broadband that I had agreed to during my previous phone conversation with Gary the sales operative. I promptly rang up BT and this time spoke to man called Brian. He traced the details of my initial conversation and said that he did not understand why the promised package was not showing upon my confirmation letter. He also added that although he did know about the £15 reconditioned boxes, he did not see how Gary could offer the deal that he had. I explained that I was less than happy with the service I had received up to this point and was not willing to pay for the BT Vision at the price showing on the confirmation letter. Brian told me that he understood and would then cancel the BT Vision part of the package. I was left to believe that I would then be receiving a Calls and Unlimited Broadband Package. When I received my first bill on 7 October it turned out that not only was I being billed for BT Vision that I did not have, but I was being charged the full monthly rate for Broadband Option 1, instead of the 3 month introductory rate of £7.34. And this was for the Option 1 Broadband, not the Unlimited Broadband that I originally agreed to. I once again rang BT to explain my predicament. This time I spoke to Lee, he promised to amend my bill and ensure that I paid the introductory rate.
As I am sure you can understand the level of service that I have received during such a short time has been much less than satisfactory. And would I be wrong to say that I have not been provided with any of the services to which I was promised and agreed to? I ask, because I really do want to go back to Tiscali, they are still by far the cheapest for all three packages. The only problem is When I asked about early termination charges, I was told that I would have to pay around £220. Do you think there are any grounds for breach of contract by BT? Because they failed to provide the services at the prices and levels to which I originally agreed.
Thanks DG
- Phone line. line rental included. (Free weekend and evening calls).
- Unlimited Broadband.
- Tiscali TV
1. Calls (free weekend and evening), but with a line rental of £11.20 per month.
2. Unlimited broadband.
3. BT Vision with the Movie Package. Plus a reconditioned + Box for an additional one of payment of £15.
I agreed reluctantly to this offer and awaited the connection of this new service. However, I later received a letter that was supposed to confirm my order. It did not. Not only was there no details of the BT Vision within this letter, but also the details of the Broadband were inaccurate. According to this letter, I was going to receive the Option 1 Broadband not the Unlimited Broadband that I had agreed to during my previous phone conversation with Gary the sales operative. I promptly rang up BT and this time spoke to man called Brian. He traced the details of my initial conversation and said that he did not understand why the promised package was not showing upon my confirmation letter. He also added that although he did know about the £15 reconditioned boxes, he did not see how Gary could offer the deal that he had. I explained that I was less than happy with the service I had received up to this point and was not willing to pay for the BT Vision at the price showing on the confirmation letter. Brian told me that he understood and would then cancel the BT Vision part of the package. I was left to believe that I would then be receiving a Calls and Unlimited Broadband Package. When I received my first bill on 7 October it turned out that not only was I being billed for BT Vision that I did not have, but I was being charged the full monthly rate for Broadband Option 1, instead of the 3 month introductory rate of £7.34. And this was for the Option 1 Broadband, not the Unlimited Broadband that I originally agreed to. I once again rang BT to explain my predicament. This time I spoke to Lee, he promised to amend my bill and ensure that I paid the introductory rate.
As I am sure you can understand the level of service that I have received during such a short time has been much less than satisfactory. And would I be wrong to say that I have not been provided with any of the services to which I was promised and agreed to? I ask, because I really do want to go back to Tiscali, they are still by far the cheapest for all three packages. The only problem is When I asked about early termination charges, I was told that I would have to pay around £220. Do you think there are any grounds for breach of contract by BT? Because they failed to provide the services at the prices and levels to which I originally agreed.
Thanks DG
0
Comments
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Since when have Tiscali provided ( Phone line without line rental. (Free weekend and evening calls). )
Why did you not get them to provide service at your new address,without involving BT.0 -
Unless it was a CPS service (though still would have to pay BT line rental) - there's no way to get free line rental. Tiscali's current options state that the packages include line rental - perhaps the OP is a little confused ...0
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Unless it was a CPS service (though still would have to pay BT line rental) - there's no way to get free line rental. Tiscali's current options state that the packages include line rental - perhaps the OP is a little confused ...
Its not free its included in the bundle price as you point out.
Also Tiscali do not offer free evening and weekend calls.0 -
Thanks for taking the time to read my thread. Ok, I should have wrote 'Line Rental included'. Howeveer, the question waiting to be answered is, do you think that BT are in breach of contract?
Thanks again0
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