RBS in England to Become Williams & Glynn's?

Rupert_Bear

hippey wrote: »

It would be great to see Lloyds Bank back on the high street, 'back in the day' I remember all the staff being knowledgeable, professional & helpful. The particular branch I remember using knew all the regular customers by name, they were always able to answer questions and if they said they would get someone to call you and sort out a problem, they did!

When it merged a lot of the small branches closed, and I think it left a sour taste with a lot of staff, now (like all the rest) most of the staff are just after the quick sale and don't really care about service.

And yes, I still bank with Lloyds, just don't like the changes!

You couldn't have spoken a truer word and I also like the days when I could go into my Lloyds Bank in Woodley and they knew me by my name.

I like them so much I ended up working for the bank but left about 8 years ago for a quieter life.

LittleVoice

chambta wrote: »

Anyone have any memories of the bank?

Yes. My RBS current account was a migration from Williams & Glyn's. Elegant grey cheques.

opinions4u

savagej wrote: »

In Scotland Halifax Bank of Scotland is to merge with Lloyds TSB Scotland and the new branding will be "Bank of Scotland".

That was the original plan but things have moved on significantly from there.

But under the competition agreement with the EU the current plan for Lloyds Banking Group is to dispose of:

- All LTSB branches is Scotland
- All C&G branches in the UK
- Around a quarter of the LTSB branches in England and Wales
- Intelligent Finance

All the Halifax and Bank of Scotland branches will be retained.

It will be interesting to see who can actually afford to buy and capitalise that lot!

scott_lithgows

opinions4u wrote: »

That was the original plan but things have moved on significantly from there.

But under the competition agreement with the EU the current plan for Lloyds Banking Group is to dispose of:

- All LTSB branches is Scotland
- All C&G branches in the UK
- Around a quarter of the LTSB branches in England and Wales
- Intelligent Finance

All the Halifax and Bank of Scotland branches will be retained.

It will be interesting to see who can actually afford to buy and capitalise that lot!

No doubt a third rate Spanish bank will try.....

chambta

Rupert_Bear wrote: »

You couldn't have spoken a truer word and I also like the days when I could go into my Lloyds Bank in Woodley and they knew me by my name.

I like them so much I ended up working for the bank but left about 8 years ago for a quieter life.

I know hundreds and hundreds of 'my' customers by name.

I've even had Facebook friend requests which I've politely declined!

PROLIANT

Those good old day are gone unfortunately, Bank managers do not manage their branch more like manage a sales force, at one time they could even make lending decisions now you are at the mercy of a computerised score card that is very biased.


You could call a local number for your local branch and speak directly to staff, now your call gets routed to a script reading automaton, why?
How many of these faceless characters jumping on the "unenforceability" wagon would have the bottle to walk in to their local branch and tell the manager to his/her face how they think their loan/visa card debt is no longer enforceable?


Bring back those days, allow branch managers to manage and make personal banking well...personal again.

rb10

PROLIANT wrote: »

Those good old day are gone unfortunately, Bank managers do not manage their branch more like manage a sales force, at one time they could even make lending decisions now you are at the mercy of a computerised score card that is very biased.

Absolutely. Your branch manager is purely the administrator of the staff working at that branch, there to ensure that the branch hits it's sales targets.

PROLIANT wrote: »

You could call a local number for your local branch and speak directly to staff, now your call gets routed to a script reading automaton, why?

At some banks, e.g. Halifax, you can still call a local number, and speak directly to the people at your local branch. (However, what you say here is correct in the case of most banks; Halifax are certainly in the minority here).

chambta

rb10 wrote: »

Absolutely. Your branch manager is purely the administrator of the staff working at that branch, there to ensure that the branch hits it's sales targets.

At some banks, e.g. Halifax, you can still call a local number, and speak directly to the people at your local branch. (However, what you say here is correct in the case of most banks; Halifax are certainly in the minority here).

Do they actually publicise these numbers?

I may be wrong but if you look in our local phone book the only 'proper' numbers appear next to RBS branches.

opinions4u

chambta wrote: »

Do they actually publicise these numbers?

I may be wrong but if you look in our local phone book the only 'proper' numbers appear next to RBS branches.

Go to www.yell.com and see what comes up!

Local dialling codes too!!

EarthBoy

Just because a bank advertises a direct line telephone number to your branch, it doesn't mean it will actually be somebody at your branch who answers the phone. Many of these "local" numbers are actually routed to a call centre. Even if it does go through to your own branch, it will be re-directed to a call centre if the branch line is engaged.