Seller won't give me refund!

mi33cupc@ke

I've emailed consumer direct. AND I emailed the company telling them I would be seeking advice. The company have just replied to me with the following (!)

Hi,

Jewellery Enchantments is registered with the following Trading Standards Office. We have provided the details below for your convenience.

Trading Standards Department
3rd Floor Premier House
Station Road
Swindon
SN1 1TZ

ihatecaptcha

Optimist wrote: »

Well if that is the site they obviously get a lot of unhappy customers

"Courtesy; Please consider that e-mails are read by human beings and it is neither necessary to use profain language, or to be discourteous. "

:rotfl::rotfl::rotfl:

neilmcl

jools02 wrote: »

Yes that's the site, I didn't know if I was allowed to mention it here. I bought 5 sterling silver keyring findings ( I make jewellery). It only came to about £17 but its a lot of money to me as I'm just starting out with my business.

If this was a business purchase then I'm afraid DSR doesn't apply.

ihatecaptcha

jools02 wrote: »

[FONT=tahoma,verdana,arial,helvetica,sans-serif]Please note that the prices of the goods sold by ** fluctuate with the financial markets and, as a result, our products are exempt from Distance Selling Regulations that stipulate that customers have the right to return goods for a refund within seven days of receipt. [/FONT]

I was doubtful when I read this, but it seems to be correct:

Exceptions to the right to cancel

Unless the parties have agreed otherwise, the consumer will not have the right to cancel in respect of certain distance contracts. This applies to the following contracts:

• for the supply of goods or services which are priced according to fluctuations in the financial market and cannot be controlled by the supplier;

From http://www.out-law.com/page-430#Exceptions