Go go pets hamsters & accessories stock updates & discussion.

liliannie

darran9267 wrote: »

A tip for those paying via Paypal.........
I had similar problems last year with pre-charges been put on my card.
If your paypal account is verified , instead of using your debit or credit card , use instant bank transfer.. It doesn't pre-charge your account & the money is taken only if the transaction is successful , usually around 3 days later , not instantly.

On a positive note , all 4 hamsters i ordered from TRU last week have just arrived. Just need to find the house & accessories now : /

I have a verified paypal account and used paypal balance which is going to be pending for 30 days nowt I can do about it just have to wait but means I can't spend that on other things needed.

pebbles82

veggieblob wrote: »

Thank you for your recent e-mail.
Please accept my apologies for the difficulties you have reported when trying to place an order online. We have recently been experiencing increased traffic on our website as a result of products in high demand becoming available.
Any items placed in your basket are not allocated to you until the order has been confirmed and you have received your unique reference number.
Although stock is replenished regularly, items in high demand are limited, meaning that they can sell out within minutes of appearing on the website. May we suggest you check our website on a regular basis, as soon as stock becomes available it will appear on our website.

Should our request to authorise your card be refused, you may find that funds have been reserved on your card by Toys R Us Direct. Your card provider will have received notification from our authentication services to release any funds reserved by Toys R Us, no monies will be taken from your account should this be the case. The reservation of funds will expire, however, we cannot provide a timescale for this to be actioned as each card provider is different.

If the item(s) you wish to purchase are not available online please contact your local Toys R Us store, as the item(s) may be available to purchase via the store. You can locate your local store using our website guide, or by calling our freephone store locator on 0800 138 7777.
I hope that this is of help to you. Should you have any further queries please do not hesitate to contact us again.
Kind regards,
Martin Green
Toys R Us Direct

Exactly the same email I got......

stebiz

My total cost reserved by paypal £194.58

I have PM'd Martin to see if he can help.

Stebiz

mieow79

why have so many cards been declined? I have money in the bank, so my card shouldn't have been declined, yet bank is saying that £14.97 has been approved to TRUs

sack-boy

"Your card provider will have received notification from our authentication services to release any funds reserved by Toys R Us,"

not the impression i got when i spoke to tru, she just said it would be 5 days miniumum

mookie

veggieblob wrote: »

Thank you for your recent e-mail.
Please accept my apologies for the difficulties you have reported when trying to place an order online. We have recently been experiencing increased traffic on our website as a result of products in high demand becoming available.
Any items placed in your basket are not allocated to you until the order has been confirmed and you have received your unique reference number.
Although stock is replenished regularly, items in high demand are limited, meaning that they can sell out within minutes of appearing on the website. May we suggest you check our website on a regular basis, as soon as stock becomes available it will appear on our website.

Should our request to authorise your card be refused, you may find that funds have been reserved on your card by Toys R Us Direct. Your card provider will have received notification from our authentication services to release any funds reserved by Toys R Us, no monies will be taken from your account should this be the case. The reservation of funds will expire, however, we cannot provide a timescale for this to be actioned as each card provider is different.

If the item(s) you wish to purchase are not available online please contact your local Toys R Us store, as the item(s) may be available to purchase via the store. You can locate your local store using our website guide, or by calling our freephone store locator on 0800 138 7777.
I hope that this is of help to you. Should you have any further queries please do not hesitate to contact us again.
Kind regards,
Martin Green
Toys R Us Direct

I can tell you from a banking perspective this is usually 10 working days!

dudley2009

veggieblob wrote: »

Thank you for your recent e-mail.
Please accept my apologies for the difficulties you have reported when trying to place an order online. We have recently been experiencing increased traffic on our website as a result of products in high demand becoming available.
Any items placed in your basket are not allocated to you until the order has been confirmed and you have received your unique reference number.
Although stock is replenished regularly, items in high demand are limited, meaning that they can sell out within minutes of appearing on the website. May we suggest you check our website on a regular basis, as soon as stock becomes available it will appear on our website.

Should our request to authorise your card be refused, you may find that funds have been reserved on your card by Toys R Us Direct. Your card provider will have received notification from our authentication services to release any funds reserved by Toys R Us, no monies will be taken from your account should this be the case. The reservation of funds will expire, however, we cannot provide a timescale for this to be actioned as each card provider is different.

If the item(s) you wish to purchase are not available online please contact your local Toys R Us store, as the item(s) may be available to purchase via the store. You can locate your local store using our website guide, or by calling our freephone store locator on 0800 138 7777.
I hope that this is of help to you. Should you have any further queries please do not hesitate to contact us again.
Kind regards,
Martin Green
Toys R Us Direct

My Paypal says it will expire November 25th 2010!!!!

K1ttycat

yummymummy888888 wrote: »

just recieved my JL order. sent by Royal mail, in a cardboard box, wrapped in air pockets. (mr Squiggles). must have been a different warehouse.

You were lucky not to get a duplicate of what you already have....

Mine is coming via Home Delivery Service and started out in Droitwich and then sent to Warrington.....Just hoping I don' get a Chunk or Mr. Squiggles....as I've got Chunk coming via ebay and Mr. Squiggles coming TRU (hopefully!)

kellyd

Phew my fantastic mum managed to get the nice lady at wilkos Doncaster to send me 4 hamsters from their Barnsley branch yippeee sick of going to asda and tru everyday !! Still on the look out for the playsets etc now !! Thing is my 9 year old has a real hamster !! Lol x x

Goodluck everyone x x x

Cazevans

Hooray - Just had one Chunk arrive from ebay seller from Saturday night. One down - one to come. He is cute actually - and says some great phrases!!

I preferred NumNUms originally but I am now a converted Chunk fan!!